Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Nilesh K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Corporate communication and collaboration platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

We have a workplace where coworkers can talk, share files, have meetings, cooperate, and seamlessly integrate work thanks to Microsoft Teams.

What is your favorite aspect of this product?

Teams may interact more successfully with Microsoft Teams' extensive feature set, which includes document editing, file sharing, meetings, chat, and whiteboarding.

What do you dislike most about this product?

Some users claim that teams can lead to some deconfliction between groups and channels.

What recommendations would you give to someone considering this product?

Calls: VoIP calls can be placed and received using Microsoft Teams, but some users would prefer to be able to decrypt calls straight from their phone numbers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vinay Prakash M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Rich features, user-friendly navigation,

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It works even on low internet, I can take teams call during my remote trips also. I am delighted.

What is your favorite aspect of this product?

"Raise hand during meeting " is one of the great feature. It enables me to bring attention even when my camera is off.

What do you dislike most about this product?

Nothing, we are good.

What recommendations would you give to someone considering this product?

I am good.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kishan Y.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A place to discuss and collaborate.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams video chat and email make it a one-stop communication hub.

What is your favorite aspect of this product?

Task by planner and To do provide a complete project management solution.

What do you dislike most about this product?

Being highly aware of changes can make it hard to keep up with essential ones.

What recommendations would you give to someone considering this product?

When contact, project management, and document sharing are on one platform, firms may perform better.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Cons

  • Leverages Incumbent Status

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