Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Gaurav C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Great tool for team management

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out due to its deep integration with the Microsoft Office suite, offering seamless collaboration on documents, spreadsheets, and presentations. Its versatility extends to integration with other Microsoft services like SharePoint and OneDrive. Moreover, Teams provides a comprehensive array of communication features, including chat, video conferencing, and file sharing, all within a single platform.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its ability to consolidate all communication and collaboration tools into one platform. Whether it's chatting with teammates, conducting video meetings, or co-authoring documents in real-time, Teams offers a seamless experience. Plus, its integration with other Microsoft apps simplifies workflows and enhances productivity.

What do you dislike most about this product?

One aspect I find challenging about Microsoft Teams is its learning curve for new users. The interface can be overwhelming initially, especially for those unfamiliar with similar collaboration tools.

What recommendations would you give to someone considering this product?

While it offers a robust set of features, it's essential to ensure that it aligns with your organization's goals and preferences. Additionally, consider conducting a pilot or trial period with a small group of users to gather feedback and assess the platform's effectiveness in addressing your team's requirements

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alex J.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

10 /10

Pros

  • Caring
  • Respectful
  • Acts with Integrity
  • Helps Innovate

Pruthavi P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

High potential

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy integration, Good security features, customization option.

What is your favorite aspect of this product?

Easy to integrate with Microsoft 365

What do you dislike most about this product?

Many bugs while using from the phone

What recommendations would you give to someone considering this product?

Easy integration with Microsoft 365 services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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