Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Rickey B.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Software that helps your team communicate.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

As a network engineer, I've utilized Microsoft Teams on multiple occasions to improve communication and collaboration among my team and other departments inside the firm. Here is a full evaluation of how I use Microsoft Teams and how it differs from other Microsoft 365 integration programs: One of the most distinguishing features of Microsoft Teams is its tight interaction with other Microsoft 365 apps such as Outlook, SharePoint, and OneDrive. This enables more fluid cooperation and the development of efficient workflows throughout the Microsoft product suite. Microsoft Teams' functionality can be customized and extended by integrating third

What is your favorite aspect of this product?

I understand that the program aims to support teams and make their communication more fluid. The conversations are securely private and encrypted, allowing us to delete sensitive conversations that could be leaked outside the company. This is a key security detail for which We chose it and used it in the engineering team.

What do you dislike most about this product?

I dislike the limitations in file management. Although Microsoft Teams provides for file sharing and collaboration, I occasionally face file management constraints, particularly when working with older versions or arranging files in folders.

What recommendations would you give to someone considering this product?

I would recommend Microsoft Teams to other network engineers due to its integration with Microsoft 365, robust collaboration capabilities, and ease of use. It is a versatile platform that can adapt to a wide range of communication and collaboration needs in IT teams and organizations in general. Additionally, its customization and extensibility capabilities offer opportunities to improve team productivity and efficiency by integrating custom tools and applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

Mat D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Perfect product for business teams to collaborate.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with other M365 products.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Nothing works as should,

What recommendations would you give to someone considering this product?

Invest time to build out teams workspace.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Saurabh C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best Meeting application period

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams provide a very good experience and it's very user friendly. Also the support system is pretty good, regular update makes it the best tool to interact with people.

What is your favorite aspect of this product?

Video quality is damn good and very rarely have faced issue with audio so it helped in increasing the product at a large scale.

What do you dislike most about this product?

Nothing as of now..filter feature should be available in later updates

What recommendations would you give to someone considering this product?

It's the best meeting app available in market and it should be the first choice if anyone is looking for the similar tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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