Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Aman V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Excellent All in One Collaboration Service

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team has a Modern simplified User Interface, but underneath its simple to use interface hides a plethora of features & integrations which make it a simple yet powerful tool suitable for efficient collaboration within any team.

What is your favorite aspect of this product?

Excellent integration with Office 365 applications and the third party app integrations.

What do you dislike most about this product?

It needs better file sharing capabilities.

What recommendations would you give to someone considering this product?

If you are looking for a new messaging app for you team definitely consider Microsoft Teams. It is a huge upgrade from Skype for Business and other similar apps, and saves a lot of time by providing a comprehensive collaboration & communication solution.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

Maria W.

  • Role: Public Sector
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Excellent well known product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is very user friendly compared to other products

What is your favorite aspect of this product?

The number of features they offer

What do you dislike most about this product?

There is nothing I do not like about this product. Microsoft has been around for years and I am very comfortable with the brand.

What recommendations would you give to someone considering this product?

I would highly recommend this product to anyone that is looking for easy to use technology,

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Leaky H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Great team mesaging app

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is highly customizable, supporting a wide range of apps and services for integration, and hitting all the major features notes one expects to see in a business chat app.

What is your favorite aspect of this product?

It expels the problem of adding a cc to an email . Rather, Teams can just post messages in the right channel, @-notice anybody basic to the discussion or social occasion, while other pertinent personnel can see and decide to react to the message on the off chance that they see fit. The outcome is unquestionably increasingly straightforward correspondences

What do you dislike most about this product?

It is only convenient to use the software in a Microsoft environment.

What recommendations would you give to someone considering this product?

Microsoft Teamsis well suited to organizations that like to keep ideas organized, but also compartmentalized.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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