Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Sharon C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers great working environment for instructional delivery.

What is your favorite aspect of this product?

We highly depend on this platform in our institution to offer and give instructions to our students online. Collaboration with our remote students is very effective as learners can learn from their homes. It can be acquired at a reasonable and low maintenance cost.

What do you dislike most about this product?

Since we deployed Microsoft Teams it has been performing effectively.

What recommendations would you give to someone considering this product?

I highly recommend this great platform to any company for better team collaboration.

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Fair

Tatenda P.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very useful integration capability

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It has a perfect seamless and smooth external federation with Slack and Webex Teams.

What is your favorite aspect of this product?

It features an immersive reader functionality that speaks the text on a channel aloud.  It allows me to collaborate with meeting participants on Whiteboard from within Microsoft teams.

What do you dislike most about this product?

It does not support Group calendars, so I always have to switch to Outlook to view the calendar of my team.

What recommendations would you give to someone considering this product?

This product has the best integration with Microsoft 365 I would recommend this to anyone considering it because it saves a lot time spent switching between programs.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service
  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Perfect for team collaboration

Likeliness to Recommend

9 /10

Pros

  • Effective Service
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

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