Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Susan C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazing unified communications platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

This is great featured product with all communication tools for all business enterprises.

What is your favorite aspect of this product?

The main aspect I like about Microsoft Teams is its capability to multitask virtual conversation and chatting. It is easy to use and deploy in desktop devices with relatively low cost. The support team is always ready to offer any possible assistance when reached.

What do you dislike most about this product?

I have not experienced any low performance feature in this product.

What recommendations would you give to someone considering this product?

Microsoft Teams is best unified communications platform with all necessary communication tools.

Pros

  • Caring
  • Saves Time
  • Fair
  • Friendly Negotiation

Lawrence T.

  • Role: Finance
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic user friendly interface

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

This program has a deep integration with Microsoft 365 better any product in its category.

What is your favorite aspect of this product?

The interface is one aspect I like the most because it is user friendly less complex. I can use microsoft 365 perfectly inside the teams and also it has integration with other product like slack.

What do you dislike most about this product?

I love the product but it needs to improve on its integration with Outlook.

What recommendations would you give to someone considering this product?

I would recommend anyone to try the product it can offer a lot of great features that can be useful in communication and collaboration.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Sharon C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers great working environment for instructional delivery.

What is your favorite aspect of this product?

We highly depend on this platform in our institution to offer and give instructions to our students online. Collaboration with our remote students is very effective as learners can learn from their homes. It can be acquired at a reasonable and low maintenance cost.

What do you dislike most about this product?

Since we deployed Microsoft Teams it has been performing effectively.

What recommendations would you give to someone considering this product?

I highly recommend this great platform to any company for better team collaboration.

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Fair

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