Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Anand Y.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic productany one ca use mobile web and Pc

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

its easy to use availability, in low internet connection also chat work easysliy

What is your favorite aspect of this product?

its user interface and mobile application also we can chat with the different organization also

What do you dislike most about this product?

its web-based application could be better and some time in low connection it stuck

What recommendations would you give to someone considering this product?

Microsoft Teams is highly applicable for medium to large organizations as it serves the purposes of the business in terms of proper collaboration as well as proper information cascade without any distortion in understanding for any business decision

Pros

  • Enables Productivity
  • Caring
  • Saves Time
  • Respectful

Phoebe M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Convenient workspace for team collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

More to a team collaboration workspace, Microsoft Teams offers an unified communication platform that helps keep an efficient flow of information between team members.

What is your favorite aspect of this product?

Microsoft Teams has very effective communication features like video calling, audio calling, instant messaging, screen sharing and online meetings that makes communication between team members efficient and allow free flow of information. The quality of video and audio is superb and does not lag. There are advanced data protection and encryption features that ensures total data and information protection against unauthorized personnel. It helps the team to come together and work together on various projects to ensure timely completion of projects without delays.

What do you dislike most about this product?

During online meetings, the video and audio always lag when the internet connection buffers and this affects the meetings.

What recommendations would you give to someone considering this product?

I have been using this product for a while and i can confidently recommend it to anyone looking for an advanced team collaboration tool that offers a unified communication platform. It has proved to be the best product for the work.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

David G.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A productive video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's simple to share and collaborate with my teams on documents. Microsoft Teams keep me more organized on my work.

What is your favorite aspect of this product?

It's simple for teams to collaborate when working with Microsoft Teams. Enhance instant messaging. It's simple to make video and voice calls with this tool. Enables ease of screen sharing. It's very important with managing team tasks.

What do you dislike most about this product?

Microsoft Teams have robust features that consumes alot of bandwidth internet usage.

What recommendations would you give to someone considering this product?

Microsoft Teams bring team collaboration, tasks management, instant messaging and video conferencing under one roof hence any organization should give to a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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