Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Syed S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Single app for all your needs! Amazing Product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

There are many options in the market, but when it comes to instant messaging with audio and video calling options, file sharing, and collaborating with the teams. there is none better than Microsoft Teams. Single Application with multiple use cases.

What is your favorite aspect of this product?

Instant messaging, the status of team members' availability, best among all is audio and video calling option along with screen sharing capabilities.

What do you dislike most about this product?

I wish we have more customizing options instead of the typical light and dark theme, changing wallpapers and introducing more themes can be exciting and unique to every user.

What recommendations would you give to someone considering this product?

If you're a large organization that already uses Microsoft 365 business package, Teams is going to be the most affordable option for you. which will help you with many advanced features and options. But if your team doesn't need all the other tools that come with the Microsoft package, you can go ahead with other alternatives.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Josh V.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The Ultimate Platform for Teamwork

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

As was previously said, this is a great medium for both small and big group gatherings, facilitating cooperation and communication. It functions admirably as a presentation tool and a repository for data, and it has excellent features in both areas. Protected conversations inside Microsoft Teams cannot be captured in screenshots. We may also sync it with our own mobile devices to ensure that we always have access to the network, regardless of the device we're using.

What is your favorite aspect of this product?

Because of my reliance on Microsoft Teams in my remote work, I simply could not function without it. I've never had any problems with the app's video calls, even while using it on an intermittent internet connection. That it's simple to coordinate with my coworkers and have casual conversations without interrupting their efforts is another perk. Also, my team's process has been greatly simplified by our ability to interact in real time and exchange files. To think we ever got along without it is beyond me.

What do you dislike most about this product?

Microsoft Teams has great promise as a means of communication and cooperation, however there have been serious problems with the app's beneficial features, usability, and reliability. Several problems have arisen in the app that make it cumbersome to use. Yet, with Microsoft's enhancements to its dependability and usability, it has the potential to become an indispensable tool for teams.

What recommendations would you give to someone considering this product?

Daily screen sharing with Microsoft Teams. The company uses Microsoft Teams for their internal collaboration and meeting needs. Internal stakeholders may work together in MS Office environment using Microsoft Teams. You may use Microsoft Teams to co-browse your app with potential consumers and leads. To freely collaborate on creative projects, use Microsoft Teams. Use Microsoft Teams for all your upcoming sales calls and product presentations. Seminars online and in person Ability to set up a clickable screen-sharing call.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sampuran P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

One of the best means of corporate communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Data Security is the best.

What is your favorite aspect of this product?

User's cant copy the content and paste it in personal notes.

What do you dislike most about this product?

Delay in Notification

What recommendations would you give to someone considering this product?

User Interface is really friendly which makes it easier to use.

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Client's Interest First

Cons

  • Slower Product Innovation
  • Less Effective Service

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