Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Luke S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Simply the best

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Since it’s a Microsoft product the integration is amazing. Also the vast uses of teams helped us eliminate using two different products to using only one.

What is your favorite aspect of this product?

How everything is one place. Video, instant chat, and file sharing.

What do you dislike most about this product?

No real complaints. Only frustration is when the meeting volume is strange. Might be an end user issue.

What recommendations would you give to someone considering this product?

Do it. Best product out there.

Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Generous Negotitation

Cons

  • Leverages Incumbent Status
  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Teams is a great product for any organization.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Saves Time

Mukesh M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

fast and easy to use

What is your favorite aspect of this product?

best messanging app

What do you dislike most about this product?

some time create issue

What recommendations would you give to someone considering this product?

give a try

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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