Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Rodrigo R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Teams is AWESOME!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use, strong integration with Microsoft 365. Brings teams together. It's really powerful.

What is your favorite aspect of this product?

Since is from Microsoft, it falls perfectly over their environment.

What do you dislike most about this product?

The web browser version is not that good

What recommendations would you give to someone considering this product?

It's Microsoft, it isn't going to be cheap, but you gonna have what is best on the market. If you are using Windows, there is no better software.

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Enables Productivity

Petar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Could be good, if not for many bugs and bad UX

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Great integration with Windows and Office 365 products.

What is your favorite aspect of this product?

Notification when somebody joins a meeting with link to join as well.

What do you dislike most about this product?

Too many bugs. Alwful UX.

What recommendations would you give to someone considering this product?

If you already use office 365 give it a try. If messaging is critical to you, try other products.

Pros

  • Includes Product Enhancements
  • Security Protects
  • Generous Negotitation
  • Transparent

Cons

  • Slower Product Innovation
  • Less Reliable
  • Commodity Features

BILAL S.

  • Role: Finance
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Teams at their best!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

This here is an excellent remote working collaboration software which has great audio and video conferencing features

What is your favorite aspect of this product?

Team meeting are done fairly easily and you can also send the teams invitation to external parties.

What do you dislike most about this product?

Collaboration piece is a bit week suchas using a white board etc.

What recommendations would you give to someone considering this product?

This has been a life saver during covid and instant messaging and video all call with team are great and can be scaled through the organization.

Pros

  • Trustworthy
  • Saves Time
  • Client Friendly Policies
  • Security Protects

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