Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Mansoor A.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Connect, Talk & Sharing Made Easy

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of use, Robustness, High Availability, Security recording feature, control of Host during a meeting Synch with Outlook calendar

What is your favorite aspect of this product?

as I said ease of use is one of the best features. Also calendar management is easy as you see all your meeting in one screen

What do you dislike most about this product?

I would there is nothing that i don't like it, it fully satisfies my requirements and needs. One thing which as an end use I am not aware is the licensing cost, I believe cost should be reviewed or taken care of

What recommendations would you give to someone considering this product?

I would say it is highly recommended product. it is some thing that you can fully trust and secure and comes with areliability

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adam Š.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Incredible comprehensive solution.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

All products Teams work with are incredibly well connected.

What is your favorite aspect of this product?

You can rely on the software to have all the data you need in the location you need.

What do you dislike most about this product?

It's hard to understand the difference between Teams, Sharepoint, OneDrive and Skype for Business.

What recommendations would you give to someone considering this product?

I highly recommend

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Saves Time

Fabiana F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Useful but frustrating

Likeliness to Recommend

4 /10

What differentiates Microsoft Teams from other similar products?

History of file transfered

What is your favorite aspect of this product?

Image previews

What do you dislike most about this product?

waist time, delay on upload conversations

What recommendations would you give to someone considering this product?

if you work in a Microsoft environment this is a good option

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Respectful

Cons

  • Wastes Time
  • Commodity Features
  • Less Effective Service

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