Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.7 /10

CX Score

8.9 /10

244 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Service Experience
Conflict Resolution

2024

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative

4% Neutral

93% Positive

Pros

Respectful
Acts with Integrity
Helps Innovate
Trustworthy

Feature Ratings

Average 82

Collaboration

Analytics and Reporting

Account and Contact Management

Lead Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Score 8.1

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Armando G.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

"Excellent for boosting your sales".

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 is an excellent CRM platform that provides all the necessary and essential tools for commercial management and advanced business development through intelligent marketing, promotes new sales techniques, generates closer and friendlier relationships with customers, is an easy to manage software, very reliable and secure, also presents a very friendly interface and with many resources for the user, it is suitable for any type of organization regardless of size, type of business and sector.

What is your favorite aspect of this product?

Its ease of use and contracting flexibility, the variety of customer service alternatives, its design potential, its web services integration and how well it integrates with other Microsoft and third party products such as: Marketo and Hubsopt , as well as the fact that it facilitates end-to-end tracking of the sales process and offers multiple dashboards.

What do you dislike most about this product?

- On some occasions we have had setbacks when performing certain queries, we have noticed that they take longer than usual to load and this is usually a little uncomfortable. - Its interface is quite friendly but it would be quite nice to include some improvements. - The mobile application has recurrent failures in the exploration.

What recommendations would you give to someone considering this product?

In these times of digitalization increases the need to automate marketing and sales processes in any type of organization, to increase productivity and stay competitive in the market, so it is essential to implement new tools and techniques that favor the centralized management and promote a better relationship with customers, so I recommend Microsoft dynamics 365 CMR that will help you make all this possible.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Not for Profit
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Fantastic product. Easy to navigate!

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Enables Productivity
Helps Innovate
Reliable

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Easy to Use

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Saves Time

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise
Compare
Oracle CX Sales
Compare
SAP CRM
Compare
Infor CRM
Compare
Oracle PeopleSoft CRM
Compare
Zoho CRM
Compare

See All Alternatives

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Armando G.

"Excellent for boosting your sales".

Likeliness to Recommend

Pros

Fantastic product. Easy to navigate!

Likeliness to Recommend

Pros

Easy to Use

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Feature Ratings

Collaboration

Analytics and Reporting

Account and Contact Management

Lead Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support