Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
8.9 /10
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Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

83

Analytics and Reporting

83

Account and Contact Management

83

Lead Management

83

Sales Management

83

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Business Value Created

82

Ease of Implementation

82

Quality of Features

81

Breadth of Features

81

Ease of Customization

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Armando G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

"Excellent for boosting your sales".

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 is an excellent CRM platform that provides all the necessary and essential tools for commercial management and advanced business development through intelligent marketing, promotes new sales techniques, generates closer and friendlier relationships with customers, is an easy to manage software, very reliable and secure, also presents a very friendly interface and with many resources for the user, it is suitable for any type of organization regardless of size, type of business and sector.

What is your favorite aspect of this product?

Its ease of use and contracting flexibility, the variety of customer service alternatives, its design potential, its web services integration and how well it integrates with other Microsoft and third party products such as: Marketo and Hubsopt , as well as the fact that it facilitates end-to-end tracking of the sales process and offers multiple dashboards.

What do you dislike most about this product?

- On some occasions we have had setbacks when performing certain queries, we have noticed that they take longer than usual to load and this is usually a little uncomfortable. - Its interface is quite friendly but it would be quite nice to include some improvements. - The mobile application has recurrent failures in the exploration.

What recommendations would you give to someone considering this product?

In these times of digitalization increases the need to automate marketing and sales processes in any type of organization, to increase productivity and stay competitive in the market, so it is essential to implement new tools and techniques that favor the centralized management and promote a better relationship with customers, so I recommend Microsoft dynamics 365 CMR that will help you make all this possible.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Fantastic product. Easy to navigate!

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Easy to Use

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Saves Time

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