Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
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Microsoft Dynamics 365 Sales Enterprise
8.6 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

83

Account and Contact Management

83

Collaboration

83

Lead Management

83

Sales Management

83

Customer Service Management

81

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Ease of Implementation

81

Business Value Created

81

Quality of Features

81

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Perfect CRM tool for your sales force

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Alberto M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Make sales to potential customers without problems

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Currently there are many platforms available in the market which consecutively help to control all types of environment with potential clients, however, the reason why I chose Microsoft Dynamics 365 is the fact that it offers me a much more open environment for In the sales sector, currently, in Dynamics 365 you can do all kinds of sales reports, you can manage and verify the sales that have occurred during the week and at the same time you can have an excellent CRM with all your customers. For me, CRM is very important, because the satisfaction of each potential customer is paramount, which is why I would not change Dynamics 365 for some other platform.

What is your favorite aspect of this product?

One of the things that I liked the most about Dynamics 365 is its great free trial, it is a free trial that despite the fact that at the beginning of the use of the platform, it seems that it was a simple free trial, it is not, it is a very complete which allows the user to enjoy privileged access to the platform, which can manage, modify and create new sales without having to pay absolutely anything. I love this free trial, it is quite comprehensive and helps new users to learn more about the entire platform.

What do you dislike most about this product?

A pretty strong criticism about Dynamics 365 is when it comes to generating reports automatically. This platform has two sections of reports, therefore, reports can be generated automatically but reports can also be created manually, however, the operation of the creation of reports and nautomatic is not really good, because in the In the vast majority of cases, the results are not totally accurate and this causes a bad analysis for each report.

What recommendations would you give to someone considering this product?

Dynamics 365 is a platform that keeps the areas of the sales sector synchronized and achieves that sales can be manipulated at the same time that attention to potential customers is managed. Despite the errors it has to generate reports automatically, I consider that this is not a big problem, because you can still make reports manually and get good results. Dynamics 365 manages all types of sales very well, I hope to continue enjoying this great way of making sales.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Fantastic product. Easy to navigate!

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Helps Innovate
  • Reliable

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