Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.6 /10

CX Score

8.9 /10

242 Reviews Write a Review

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What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative

4% Neutral

93% Positive

Pros

Respectful
Acts with Integrity
Helps Innovate
Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

Account and Contact Management

Collaboration

Lead Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Score 8.0

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Julie G.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

6 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

I do like that it is part of the Microsoft Suite. Our company decided based on our Finance Team to go with Netsuite. Not so sure Netsuite is better....

What is your favorite aspect of this product?

I love that all aspects of what you need daily in running a company are there for you.

What do you dislike most about this product?

there was really nothing I disliked.

What recommendations would you give to someone considering this product?

If you use Microsoft 365, use Dynamics.

Pros

Efficient Service
Caring
Respectful
Trustworthy

Cons

Less Productive
Commodity Features
Charges for Enhancements

Allen B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Comes out of the box broken but fix it & its great

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Customization is huge. Connections to content management and marketing technology offers end to end land and expand

What is your favorite aspect of this product?

The ability to connect to telephony

What do you dislike most about this product?

Sometimes cumbersome and not easy to use for novices

What recommendations would you give to someone considering this product?

Offer "Lite" as an out of the box option.

Pros

Helps Innovate
Reliable
Saves Time
Respectful

Cons

Less Fair
Less Effective Service
Security Frustrates

Marissa N.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Extremely useful tool for any enterprise!

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 is similar in its functionality as Salesforce. However, it is quite a bit more cost-effective. The interface is not quite as appealing, but still is fairly intuitive.

What is your favorite aspect of this product?

It is easy to make adjustments on the administrative side. To make a change to the system or to update fields, little time and training is required.

What do you dislike most about this product?

There have been updates that make the product a lot more confusing with significant changes to the UX.

What recommendations would you give to someone considering this product?

I would recommend to setup everything properly the first time around. We had overloaded contacts and leads and it became a lot more work having to cleanup.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

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Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Julie G.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Cons

Allen B.

Comes out of the box broken but fix it & its great

Likeliness to Recommend

Pros

Cons

Marissa N.

Extremely useful tool for any enterprise!

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

1
Since last award

1
Since last award

Feature Ratings

Analytics and Reporting

Account and Contact Management

Collaboration

Lead Management

Sales Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support