Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
8.9 /10
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Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

83

Analytics and Reporting

83

Account and Contact Management

83

Lead Management

83

Sales Management

83

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Business Value Created

82

Ease of Implementation

82

Quality of Features

81

Breadth of Features

81

Ease of Customization

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Nicole C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Restructure your business and sales with Dynamics.

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Among its advantages is the integration with contact center providers such as Collab OneAgent, which avoids the exchange between platforms and speeds up the work. Users can easily pull up lists using the advanced search and the different views offered. Dynamics 365 is continuously updated, the system shows improvements. Simplifies the process of organizing and consolidating a customer list, instantly deducing the major sources of revenue.

What is your favorite aspect of this product?

I like the overview and the project portfolio perspective feature. Taking won or lost opportunities with Dynamics 356 is easier, as is keeping track of conversations with potential customers through Outlook thanks to the link with this tool. We can make sure that every contact receives the news report thanks to the distribution list in the CRM. On top of all this, it's an accountability boost for sales with potential closes and deals. Account management is a resource that keeps us up to date, helping us with accurate planning and financial order for the improvement of successful sales processes.

What do you dislike most about this product?

When some users require privileges and security roles the configuration takes a long time. But I feel it is worth it after all.

What recommendations would you give to someone considering this product?

I recommend it to increase the possibilities and exploit the full sales potential, and if you are currently within the Microsoft ecosystem and use it's tools to work, this will be completely worth it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pankaj Singh S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Solid & feature rich CRM with lot of integrations

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

New updated UI with the dashboard that focuses on whats matters to the sales team, priority prospects, and strong integration with other Microsoft's product LinkedIn Sales navigator.

What is your favorite aspect of this product?

Strong Microsoft product integration and mobile app for the on-the-go update. Customized Ui is one of the favourite features.

What do you dislike most about this product?

Costing can be one of the things that companies don't like if they are operating with a large sales team.

What recommendations would you give to someone considering this product?

It is one of the most stable CRM systems in the market that can operate with the large databases.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Srikanth V.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Microsoft Dynamics the best CRM Software

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It was quite Easy to use being a new, no special training was required... Support team was highly knowledgeable and user friendly. Cost of the Microsoft Dynamics 365(CRM) product is much less as compare to other CRM.

What is your favorite aspect of this product?

Lead management, sales management and marketing everything done smoothly... User interface was quite friendly ... This is good software for service industry and BPO'S

What do you dislike most about this product?

Till now I haven't experienced that can be dislike

What recommendations would you give to someone considering this product?

One should definitely go for it...

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Saves Time

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