Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Microsoft Dynamics 365 Sales Enterprise
8.6 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

83

Account and Contact Management

83

Collaboration

83

Lead Management

83

Sales Management

83

Customer Service Management

81

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Ease of Implementation

81

Business Value Created

81

Quality of Features

81

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Fernando H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Excelent CRM

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Friendly and is a Microsoft Product

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

None, all is fantastic.

What recommendations would you give to someone considering this product?

Use and Enjoy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

RAJ K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Makes me a Sales Champion

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The D365 Sales is the best in the industry, it requires minimal training because it has proper learning curve available on Microsoft Learning, The new users can be trained and they cab refer the documentation to understand the tool.

What is your favorite aspect of this product?

The User Interface, Customization and the Security matrix these three features are what I like the most.

What do you dislike most about this product?

The Mobile version can be better for the sales team as they have to use it when they are in the field.

What recommendations would you give to someone considering this product?

This the best software in the industry and you chose it without any doubt.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Francisco G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It is, in fact, quite dynamic

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

We've all heard of it. We use it internally to manage our client accounts, but we also have our own ISV within Dynamics that we sell, so our Support team has to help customers with issues in both Dynamics 365 sales Enterprise CRM and ClickDimensions. Dynamics enables us to manage our account database efficiently, and because it is customizable, we have been able to do so much more for our clients. Customizable - With the assistance of a CRM Administrator or Partner, you can tailor Dynamics to your specific business requirements. Can import own or third-party solutions to supplement features that Dynamics may lack.ClickDimensions is an example

What is your favorite aspect of this product?

If you work in marketing or sales, Dynamics 365 Sales Enterprise CRM can help you manage your leads effectively. Larger businesses will benefit more from this option. Other software, such as Mailchimp, would likely benefit small businesses that only want to send emails. Salesforce is their competitor, but they are not that similar. Support could be improved. They frequently provide too many technical details that only a developer would understand. They have processes that don't always fit the situation, so it takes longer. We created an ITSM Module, and as MS Dynamics implementation specialists, we practice what we preach.

What do you dislike most about this product?

Simple to Use — Dynamics and their jargon can be befuddling. The new Unified Interface is poorly designed. Older user interfaces were easier to navigate. Customizing CRM can be difficult and even dangerous if you are not a CRM expert. Incorrect reporting you have to have Power BI. It is difficult to manage users and permissions due to the numerous customizations available. Performance is always an issue.Microsoft Dynamics Sales Enterprise could benefit from improved user interface. For example, data entry is typically a time-consuming task for inexperienced users. Its user interface design is not simple enough to allow for smooth navigation

What recommendations would you give to someone considering this product?

It is advantageous for businesses that do not require complex personalizations, as it alleviates the burden of excessive code and complexity. Large businesses should be aware that MS Dynamics cannot manage massive data sets, that reports are limited, and that overall performance is limited. MS provides excellent customer service. Microsoft Dynamics 365 Sales Enterprise does an excellent job of integrating with key third-party applications we currently use in the office,such as MailChimp and OneNote, making it easier to share critical insights across applications experiences made possible by shared application data and marketing automations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons