Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.1 /10
CX Score
8.3 /10
Microsoft Dynamics 365 Sales Enterprise
8.1 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details


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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Lead Management category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative
4% Neutral
94% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 85

Lead and Contact Categorization

89

Prospect Tracking

87

Lead Generation

86

Interaction Planning

86

Analytics and Reporting

85

Lead Distribution

84

Omni-Channel Communication Tracking

75

Vendor Capability Ratings

Average 81

Business Value Created

86

Ease of Data Integration

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Ease of IT Administration

77

Microsoft Dynamics 365 Sales Enterprise Reviews

RAJ K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Makes me a Sales Champion

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The D365 Sales is the best in the industry, it requires minimal training because it has proper learning curve available on Microsoft Learning, The new users can be trained and they cab refer the documentation to understand the tool.

What is your favorite aspect of this product?

The User Interface, Customization and the Security matrix these three features are what I like the most.

What do you dislike most about this product?

The Mobile version can be better for the sales team as they have to use it when they are in the field.

What recommendations would you give to someone considering this product?

This the best software in the industry and you chose it without any doubt.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Not a fan, always disappoints.

Likeliness to Recommend

5 /10

Cons

  • Commodity Features
  • Less Generous
  • Under Delivered

Katebah A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Dynamics 365 Sales is key for fans of Teams!

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Dynamics 365 sales allow your team to keep track of key contacts and accounts, meet buyers where they are, collaborate seamlessly across the sales team, build out sales collateral, and accelerate sales performance with real-time analytics. This is ideal for your sales team especially since it's all in one place!

What is your favorite aspect of this product?

Dynamics 365 sales include insights such as mutual connections that can provide warm introductions to move deals forward. Additionally, all contacts within Dyanmcis 365 sales relationships are consistently updated to showcase job and organizational changes. Included in Dynamics 365 Sales is the ability to track the health of different connections and actions needed with personalized talking points, ice breakers, and best steps to move relationships forward.

What do you dislike most about this product?

There are a few extra features within the platform that you have to get from gathering customer feedback with survey insights from Dynamic 365 Customer voice provided to improve sales engagement. I am not sure if this is an extra fee so it is worth seeing if it is available for free.

What recommendations would you give to someone considering this product?

Really consider how digital selling is the new normal, and salespeople have everything they need to engage the right customer in a single workspace. In fact, Dynamics 365 Sales provides clear and achievable sales activities with AI-powered sales insights. From detecting customer emotion, sentiments, and properties, salespeople are equipped with insights to support shorter sales cycles and win more deals. All channels are available, from phone dialer to email templates, in one place where salespeople can collaborate virtually with colleagues, customers and showcase critical data.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

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