Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.1 /10
CX Score
8.3 /10
Microsoft Dynamics 365 Sales Enterprise
8.1 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Lead Management category

Filter By

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative
4% Neutral
94% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 85

Lead and Contact Categorization

89

Prospect Tracking

87

Lead Generation

86

Interaction Planning

86

Analytics and Reporting

85

Lead Distribution

84

Omni-Channel Communication Tracking

75

Vendor Capability Ratings

Average 81

Business Value Created

86

Ease of Data Integration

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Ease of IT Administration

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Muhammad Khalid S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Very Easy to use ,but within Budgeted Price

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. You can also create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities.

What is your favorite aspect of this product?

We can predict how much revenue your sales team will generate in a given timeframe.

What do you dislike most about this product?

I have nothing to say anything about dislikes.

What recommendations would you give to someone considering this product?

Really recommend this product as we can manage our saving accounts, leads, and contacts to Sales Navigator.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rene S.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Mature CRM ship to sail long into the future

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Maturity of the product. Constant innovation. Keeping pace with other vendors, solutions and often surpassing their overall value.

What is your favorite aspect of this product?

Latest innovations with Dataverse, PowerApps, connections with Business Central, PowerBI. Ease of use and robust to take on challenging business systems needs.

What do you dislike most about this product?

Some complexity if custom solutions built in. Administration is medium to heavy.

What recommendations would you give to someone considering this product?

Commit to Microsoft for medium, long term and it will be worth your investment.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Includes Product Enhancements
  • Helps Innovate

Helen J.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A product line of enterprise recourse planning.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 is a cloud-based CRM which offers us a full suite of tools. It is very simple to manage and install. It is fully combined with Microsoft products and it analyzes the website which people visit through its statics feature and it is very flexible to use for even beginners.

What is your favorite aspect of this product?

It is easy and interesting that we do not need any training to compile B2B lead corporate and customer leads. They have highly knowledgeable and helpful support team. It guides our sales representatives through the sales process. Its UI is very plain and clear consistent among all entities.

What do you dislike most about this product?

You need very efficient internet connection otherwise it will lag sometimes. It is a Microsoft tool and number of clicks is too high. If we want to enter information it will be time consuming. Reporting is a little bit bad. Its performance is also not good. Their pricing is high.

What recommendations would you give to someone considering this product?

It is well suited if we want to use it with some dialers. It doesn't matter that whether your organization is small, medium and large one can use Microsoft dynamic 365 equally well. I would recommend Microsoft 365 because it is very easy to customize.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Respectful

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons