Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

7.8 /10

CX Score

8.3 /10

19 Reviews Write a Review

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What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

89 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 85%
Conflict Resolution:: 98%
Strategy & Innovation:: 95%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 78

CRM Integration

Sales Analytics

Workflow Automation

Pipeline Management

E-Mail Integration

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Call Management

E-Mail Campaign Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Enterprise

Score 8.7

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Lead Management

Score 8.0

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Sunil P.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use and Implement

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Backed by Power Platform and No code tools so developers can easily customize it to client needs.

What is your favorite aspect of this product?

Lot of Out of the box features per industry standards so for many corporations it's just plug and play.

What do you dislike most about this product?

There is nothing that I dislike about the product.

What recommendations would you give to someone considering this product?

See the budget you have for your organization, if budget fits than Microsoft products are best for the medium to large organizations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tarun M.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Robust Capabilities and Seamless Integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales Enterprise stands out because it smoothly works with other Microsoft tools like Outlook and Office 365, giving a seamless experience in the Microsoft world. What's cool is its use of artificial intelligence, providing insights that help our sales team make smarter decisions. It's not just a CRM tool; it's got everything for managing leads, forecasting sales, and automating workflows. What I really like is how it gives a complete view of our interactions with customers, helping us understand them better. Another plus is that it grows with our business, fitting both small companies and larger ones.

What is your favorite aspect of this product?

My favorite thing about Microsoft Dynamics 365 Sales Enterprise has to be the seamless integration with other Microsoft tools. Being able to work within the same ecosystem, especially with Outlook and Office 365, just makes everything so much smoother. It feels like everything is connected, and I don't have to jump between different platforms. Plus, the AI-driven insights are pretty cool. It's like having a little helper that gives you a heads-up on what might happen next in your sales process. It's not just a CRM tool; it's like having a smart assistant making things easier for the sales team. Overall, experience is enjoyable!

What do you dislike most about this product?

One thing that could be better with Microsoft Dynamics 365 Sales Enterprise is the initial learning curve. It's a feature-rich platform, which is great, but for new users, it might take a bit of time to get the hang of everything. It could be a tad overwhelming at first. Also, the pricing might be on the higher side, especially for smaller businesses. It would be nice to see more flexible pricing options to cater to different company sizes and budgets.

What recommendations would you give to someone considering this product?

If you're thinking about diving into Microsoft Dynamics 365 Sales Enterprise, here are a few tips from my experience: Firstly, take the time to really explore all the features. It's a robust platform, and knowing your way around can make a big difference. Don't rush the learning process; it's worth the investment. Consider your budget carefully. The pricing might be a bit steep, especially for smaller businesses. Make sure it aligns with your budget and the value you expect to get from the platform. If you're already using Microsoft tools like Outlook and Office 365, this is like the missing piece of the puzzle.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kartik L.

Role: Information Technology
Industry: Electronics
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Feature rich tool with lots of integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales Enterprise distinguishes itself through its integration with other Dynamics 365 modules, providing a comprehensive solution.

What is your favorite aspect of this product?

user-friendly interface, robust integration with other Microsoft tools, and the AI-driven insights that enhance sales processes.

What do you dislike most about this product?

the learning curve associated with advanced features.

What recommendations would you give to someone considering this product?

Before adopting Microsoft Dynamics 365 Sales Enterprise, carefully assess your organization's specific requirements. Ensure your team is prepared for potential customization complexities and the learning curve associated with advanced features.

Pros

Unique Features
Respectful
Reliable
Performance Enhancing

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

83 Likeliness to Recommend

89 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Enterprise

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Sunil P.

Easy to use and Implement

Likeliness to Recommend

Pros

Tarun M.

Robust Capabilities and Seamless Integration

Likeliness to Recommend

Pros

Kartik L.

Feature rich tool with lots of integration

Likeliness to Recommend

Pros

Feature Ratings

CRM Integration

Sales Analytics

Workflow Automation

Pipeline Management

E-Mail Integration

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Call Management

E-Mail Campaign Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training