Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
7.8 /10
CX Score
8.2 /10
Microsoft Dynamics 365 Sales Enterprise
7.8 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details


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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 79

CRM Integration

85

Pipeline Management

83

Sales Analytics

81

Workflow Automation

81

E-Mail Campaign Management

79

E-Mail Integration

79

Internal Sales Collaboration

77

Omnichannel Campaign Management

75

Next-Best-Action Recommendations

73

Call Management

71

Conversation Coaching

71

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Ease of Customization

90

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

85

Vendor Support

85

Product Strategy and Rate of Improvement

83

Business Value Created

83

Breadth of Features

81

Ease of IT Administration

79

Ease of Data Integration

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Tarun M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Robust Capabilities and Seamless Integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales Enterprise stands out because it smoothly works with other Microsoft tools like Outlook and Office 365, giving a seamless experience in the Microsoft world. What's cool is its use of artificial intelligence, providing insights that help our sales team make smarter decisions. It's not just a CRM tool; it's got everything for managing leads, forecasting sales, and automating workflows. What I really like is how it gives a complete view of our interactions with customers, helping us understand them better. Another plus is that it grows with our business, fitting both small companies and larger ones.

What is your favorite aspect of this product?

My favorite thing about Microsoft Dynamics 365 Sales Enterprise has to be the seamless integration with other Microsoft tools. Being able to work within the same ecosystem, especially with Outlook and Office 365, just makes everything so much smoother. It feels like everything is connected, and I don't have to jump between different platforms. Plus, the AI-driven insights are pretty cool. It's like having a little helper that gives you a heads-up on what might happen next in your sales process. It's not just a CRM tool; it's like having a smart assistant making things easier for the sales team. Overall, experience is enjoyable!

What do you dislike most about this product?

One thing that could be better with Microsoft Dynamics 365 Sales Enterprise is the initial learning curve. It's a feature-rich platform, which is great, but for new users, it might take a bit of time to get the hang of everything. It could be a tad overwhelming at first. Also, the pricing might be on the higher side, especially for smaller businesses. It would be nice to see more flexible pricing options to cater to different company sizes and budgets.

What recommendations would you give to someone considering this product?

If you're thinking about diving into Microsoft Dynamics 365 Sales Enterprise, here are a few tips from my experience: Firstly, take the time to really explore all the features. It's a robust platform, and knowing your way around can make a big difference. Don't rush the learning process; it's worth the investment. Consider your budget carefully. The pricing might be a bit steep, especially for smaller businesses. Make sure it aligns with your budget and the value you expect to get from the platform. If you're already using Microsoft tools like Outlook and Office 365, this is like the missing piece of the puzzle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kartik L.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Feature rich tool with lots of integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales Enterprise distinguishes itself through its integration with other Dynamics 365 modules, providing a comprehensive solution.

What is your favorite aspect of this product?

user-friendly interface, robust integration with other Microsoft tools, and the AI-driven insights that enhance sales processes.

What do you dislike most about this product?

the learning curve associated with advanced features.

What recommendations would you give to someone considering this product?

Before adopting Microsoft Dynamics 365 Sales Enterprise, carefully assess your organization's specific requirements. Ensure your team is prepared for potential customization complexities and the learning curve associated with advanced features.

Pros

  • Unique Features
  • Respectful
  • Reliable
  • Performance Enhancing

Igor M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity