Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Dynamics 365 Sales Enterprise Logo
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
7.8 /10
CX Score
8.2 /10
Microsoft Dynamics 365 Sales Enterprise
7.8 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details


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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 79

CRM Integration

85

Pipeline Management

83

Sales Analytics

81

Workflow Automation

81

E-Mail Campaign Management

79

E-Mail Integration

79

Internal Sales Collaboration

77

Omnichannel Campaign Management

75

Next-Best-Action Recommendations

73

Call Management

71

Conversation Coaching

71

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Ease of Customization

90

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

85

Vendor Support

85

Product Strategy and Rate of Improvement

83

Business Value Created

83

Breadth of Features

81

Ease of IT Administration

79

Ease of Data Integration

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Daniel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Impactful Enterprise level Sales suite

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Adaptive interface and powerful AI-driven features make Dynamics 365 Sales Enterprise stand out.

What do you dislike most about this product?

In my view, the Dynamics 365 Sales Enterprise mobile app could be improved, especially in terms of responsiveness and user interface design. Enhancements in these areas would elevate the overall user experience on mobile devices.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Altruistic

Cons

  • Vendor's Interest First
  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

easy to extension, customization and integration

Likeliness to Recommend

2 /10

Pros

  • Continually Improving Product
  • Acts with Integrity
  • Helps Innovate
  • Reliable

Cons

  • Less Generous
  • Charges for Enhancements
  • Vendor's Interest First

Sunil P.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use and Implement

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Backed by Power Platform and No code tools so developers can easily customize it to client needs.

What is your favorite aspect of this product?

Lot of Out of the box features per industry standards so for many corporations it's just plug and play.

What do you dislike most about this product?

There is nothing that I dislike about the product.

What recommendations would you give to someone considering this product?

See the budget you have for your organization, if budget fits than Microsoft products are best for the medium to large organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing