Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
8.9 /10
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Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

83

Analytics and Reporting

83

Account and Contact Management

83

Lead Management

83

Sales Management

82

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Business Value Created

82

Ease of Implementation

81

Quality of Features

81

Breadth of Features

81

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Tisha S.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Great tool for reporting and leads.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

-I give points to its ability to mold, due to its dynamism at any level of complexity. -Setup is not tedious -Easily integrated with legacy applications Better security system; it is role-based and simple to configure. -Features such as Activity Management and the Dashboard drive our capability, simplifying key decision making.

What is your favorite aspect of this product?

Fast Track team from Microsoft, the support they offer after sales has been very helpful. I like having order by being able to gather customers in one place, sending mass notifications, a complete overview, and a good perspective of projects in the portfolio makes taking more accurate and safe directions. This CRM product from Microsoft has definitely raised the potential and will surely be a tool included for the future planning of our goals. Among other benefits it saves me time and also headaches with so many spreadsheets every day, there is less confusion and information is not lost.

What do you dislike most about this product?

The internal dashboards take a long time to load, this is an aspect that bothers me sometimes.

What recommendations would you give to someone considering this product?

I highly recommend it to keep track and follow up on reports and leads. Another personal recommendation is to get the most out of this product in conjunction with an ERP.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Felicia B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent product

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

I have no experience from similar products.

What is your favorite aspect of this product?

It has streamlined our marketing and sales channels effectively. Our customer service team has gained a lot since we can now serve our customers easily. Planning and getting insights has given our team members secure working environment that enables us to work on integrated data excellently.

What do you dislike most about this product?

Nothing I have disliked from the operation of this great product.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any company for effective marketing and sales management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Saves Time

Willian M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

"Dynamics 365 enhances your client experience".

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Its adaptability and scalability, its ease of customization and use, its multiplatform, the fact that it includes an intelligent optimization system and tools to optimize all sales and marketing processes, it can be connected to other services and applications such as Marketo Engage, Outlook, Excel and SharePoint, and data export is quite simple.

What is your favorite aspect of this product?

I like the ease of use, its integration with office 365 applications fundamental to our operational and commercial work. It allows an excellent projection of sales performance and increases efficiency in the management of marketing campaigns, supports customization in its graphical user interface, protects information with Microsoft-backed encryption and facilitates a closer relationship with customers, enabling their loyalty and acquisition.

What do you dislike most about this product?

The mobile application has occasional bugs in its navigation that make the experience at the moment not pleasant and lead to the abandonment of its use, but none of this detracts from the efficiency and performance of Microsoft Dynamics 365 sales; in fact, they are minor problems compared to all the benefits you get from it.

What recommendations would you give to someone considering this product?

Microsoft Dynamics 365 Sales (CRM) allows you to manage your marketing campaigns more effectively, analyzing their success and user response. In addition, it will enable you to automate your campaigns, develop more intimate and personalized interactions with your customers and boost the conversion rate of your LEADS; it is a great tool that has a good integration and is customizable, which makes it ideal for any company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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