Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
8.9 /10
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Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

83

Analytics and Reporting

83

Account and Contact Management

83

Lead Management

83

Sales Management

82

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Business Value Created

82

Ease of Implementation

81

Quality of Features

81

Breadth of Features

81

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Arpit D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Highly customizable and modern CRM system

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The best part of Dynamics 365 sales is the well-structured stages of the sales process. The process from Lead to Invoice is well organized and easy to implement in this application.

What is your favorite aspect of this product?

This application was used by big organisations to handle their sales. We were customising this application according to their need. Most of the big companies switched to Dynamics 365 Sales due to Scalability issue with other platforms. Review collected by and hosted on G2.com.

What do you dislike most about this product?

I didn’t find any drawback in this application since they have implemented everything that a Sales application must have. Also, we can make use of the Plugins and Client-side scripting to add extra features tailored to any particular use case.

What recommendations would you give to someone considering this product?

Dynamics 365 helps us integrate all the data and process from our working employer portal. We sell online solutions and it is simultaneously updated in CRM as well as the portal. My personal favourite is the activity tracking which is so apt and easy for each and every client. I never forget what conversation I had with my client because of the activity tab.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Chandan C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Exhaustive tool with for Sales Management

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The tool has a lot of features with good workflow built around it. There are features like COI which fits with the business requirement.

What is your favorite aspect of this product?

The conflict resolution is taking significantly less time time.

What do you dislike most about this product?

Data from Lead to account to opportunities should flow automatically.

What recommendations would you give to someone considering this product?

I recommend it to companies if it fits their business requirement.

Pros

  • Unique Features
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Less Transparent

Maria P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Microsoft Dynamic 365 Sale Enterprise All rounder

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The company I work for started using Dynamics few years back to handle and manage all business chores with one sole platform. The idea was to minimize multiple platforms and cut down the hassle for ourselves. We can manage sales to HR and customer relationship by using dynamics, which is like a dream come true for us.

What is your favorite aspect of this product?

Today’s businesses rely on online solutions. Many people pay way more when they use different platforms as a solution to their business problems but little did they know, you can have all solutions under one platform with Microsoft dynamics 365 sales enterprise. Dynamics is the product of Microsoft which was made to be an all-in-one-solution for people like us.

What do you dislike most about this product?

Dynamics is costly and not easy. your energy to be completely deployed in the beginning period. Also, you will need to pay your full attention to learn all features for better understanding and better performance.

What recommendations would you give to someone considering this product?

Microsoft dynamics is enriched with features as well as premium quality services. the shape of a software but this is not suitable for small or medium size companies. The features are fully advanced and suits the needs of an enterprise, same goes for the pricing plans.

Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Client Friendly Policies

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