Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
9.0 /10
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Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
86%
Conflict Resolution:
91%
Strategy & Innovation:
90%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

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2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

84

Analytics and Reporting

84

Lead Management

84

Sales Management

83

Account and Contact Management

83

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

77

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

82

Quality of Features

81

Ease of Customization

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Ease of IT Administration

80

Availability and Quality of Training

78

Vendor Support

78

Microsoft Dynamics 365 Sales Enterprise Reviews

Ruth Osebhajimedeh S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

A Smart, Scalable CRM that Empowers Modern Sales

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It has seamless integration with Microsoft 365 apps

What is your favorite aspect of this product?

The AI-powered insight and automation

What do you dislike most about this product?

Nothing, I love everything about this product

What recommendations would you give to someone considering this product?

Maximize your integration with Microsoft tools, it's the best ever

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2025

My review in a few words

Likeliness to Recommend

5 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tiamiyu U.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

AI-Powered Sales Optimization

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales Enterprise stands out with its deep integration with the Microsoft ecosystem (Outlook, Teams, Power BI) and AI-driven insights. It offers customizable sales processes, seamless collaboration tools, and a unified view of customer data, making it ideal for businesses seeking to streamline sales, improve customer relationships, and drive growth

What is your favorite aspect of this product?

My favorite aspect of Dynamics 365 Sales Enterprise is its AI-powered insights and predictive analytics. They help sales teams prioritize leads, forecast accurately, and make smarter, data-driven decisions, all within the well known Microsoft Ecosystem

What do you dislike most about this product?

Nothing particular

What recommendations would you give to someone considering this product?

Leverage Microsoft integrations, customize sales processes, train teams on AI insights, use forecasting tools, and plan for scalability to maximize the benefits of this application

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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