Microsoft Dynamics 365 for Customer Service
In Partnership With SelectHub
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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In Partnership With SelectHub
Microsoft Dynamics 365 for Customer Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 87%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 83%
- Strategy & Innovation:
- 85%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Agent Collaboration
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Customer Community Management
Contact Center Integration
Multi Channel Support
Agent Scripting
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Louis R.
- Role: Human Resources
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2022
A great tool for managing customers.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Microsoft Dynamics Business Central's user-friendly interface and practical, adaptable capabilities make it a desirable tool. The ability to construct processes customized to our specific needs without any programming makes this cloud-based automation solution stand out as an all-rounder in managing almost all corporate operations.
What is your favorite aspect of this product?
We like the solution because we sell software. Dynamics 365 provides all the features we need to maintain our pipelines and has a user-friendly interface. Dynamics 365 Sales comes with many capabilities that can help users stay organized. Its components are all excellent. It offers a real-time broadcast or live stream of all operations and necessary interactions with employers. Even better, doing the task only by pressing one button.
What do you dislike most about this product?
It is a fact that the application may be used in so many various ways. Given that so many different functions exist to understand, its versatility may need to be revised. I'd like to see more tutorials and instructions to make getting started here simpler. Even though your code will succeed in testing when you build an email, if you copy it from a template, it won't function.
What recommendations would you give to someone considering this product?
Dynamics makes organizing and identifying products simple, so we don't lose any potential customers. With this user-friendly software, users can easily monitor their sales progress in real time by incorporating the Power platform and Apps for Office 365. The integration of Microsoft's other products is an important step.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Rushdi A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Work as well, if not better, than competition
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Ease of use was one of the best things I think that differentiats dynamics 365 even from it's bigger competitors in this industry. Everything just works so well.
What is your favorite aspect of this product?
As an end user this was a particularly easy tool to plot the customer journey without spending too much time tinkering with tools
What do you dislike most about this product?
Lack of integrations, but this is mainly due to the fact that the app is not as mature as the rest of it's competition - I'm sure this will be managed in the future.
What recommendations would you give to someone considering this product?
Microsoft's offering is a great alternative to the larger player in this industry, definitely give them a look into and see if it's the right fit for your organisation
Pros
- Continually Improving Product
- Trustworthy
- Helps Innovate
- Reliable
Cons
- Less Caring
- Vendor Friendly Policies
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Shelli C.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to use and integrate with our in house system
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
It provided the features we found most important.
What is your favorite aspect of this product?
Easy to use on a daily basis for our needs.
What do you dislike most about this product?
There is no dislikes. It brought us into the future.
What recommendations would you give to someone considering this product?
Do your comparisons before you decide.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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