Top Microsoft Dynamics 365 for Customer Service Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
7.8
Composite
Score
+83
Emotional
Footprint
144
Reviews
Best Alternatives and Competitors to Microsoft Dynamics 365 for Customer Service
Compare how Microsoft Dynamics 365 for Customer Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
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HubSpot
HubSpot Service Hub
8.7
Composite
Score
+89
Emotional
Footprint
276
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, HubSpot Service Hub is:
More Caring
More Efficient
More Transparent
Easier to Use
Better at Training
Better at Support
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
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Freshworks
Freshdesk
8.5
Composite
Score
+83
Emotional
Footprint
143
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Freshdesk is:
Easier to Use
More Transparent
Easier to Implement
More Efficient
Better at Training
Less Innovative
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
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Zoho
Zoho Desk
8.5
Composite
Score
+94
Emotional
Footprint
84
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Zoho Desk is:
More Transparent
More Caring
More Efficient
More Reliable
More Inspiring
Easier to Use
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
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Zendesk
Zendesk for Service
8.3
Composite
Score
+81
Emotional
Footprint
181
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Zendesk for Service is:
More Efficient
Less Innovative
Less Inspiring
Harder to Customize
Less Respectful
Worse at Support
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
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Salesforce.com Inc
Salesforce Service Cloud
8.2
Composite
Score
+84
Emotional
Footprint
147
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Salesforce Service Cloud is:
More Transparent
More Efficient
More Caring
Less Inspiring
Harder to Customize
Less Respectful
Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.
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Oracle
Oracle Service
8.0
Composite
Score
+89
Emotional
Footprint
58
Reviews
Reviews Say
Compared to Microsoft Dynamics 365 for Customer Service, Oracle Service is:
More Transparent
Easier to Use
More Efficient
More Caring
Better at Support
Better at Training
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
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