Customer Service - Enterprise
Top Microsoft Dynamics 365 for Customer Service Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.

7.8

Composite
Score

+83

Emotional
Footprint

144

Reviews

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Best Alternatives and Competitors to Microsoft Dynamics 365 for Customer Service

Compare how Microsoft Dynamics 365 for Customer Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.7

Composite
Score

+89

Emotional
Footprint

276

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, HubSpot Service Hub is:

More Caring

More Efficient

More Transparent

Easier to Use

Better at Training

Better at Support

Get Demo
In Partnership with SelectHub

Freshworks

Freshdesk

8.5

Composite
Score

+83

Emotional
Footprint

143

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Freshdesk is:

Easier to Use

More Transparent

Easier to Implement

More Efficient

Better at Training

Less Innovative

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In Partnership with SelectHub

Zoho

Zoho Desk

8.5

Composite
Score

+94

Emotional
Footprint

84

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Zoho Desk is:

More Transparent

More Caring

More Efficient

More Reliable

More Inspiring

Easier to Use

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In Partnership with SelectHub

Zendesk

Zendesk for Service

8.3

Composite
Score

+81

Emotional
Footprint

181

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Zendesk for Service is:

More Efficient

Less Innovative

Less Inspiring

Harder to Customize

Less Respectful

Worse at Support

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In Partnership with SelectHub

Salesforce.com Inc

Salesforce Service Cloud

8.2

Composite
Score

+84

Emotional
Footprint

147

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Salesforce Service Cloud is:

More Transparent

More Efficient

More Caring

Less Inspiring

Harder to Customize

Less Respectful

Get Demo
In Partnership with SelectHub

Oracle

Oracle Service

8.0

Composite
Score

+89

Emotional
Footprint

58

Reviews

Reviews Say

Compared to Microsoft Dynamics 365 for Customer Service, Oracle Service is:

More Transparent

Easier to Use

More Efficient

More Caring

Better at Support

Better at Training

Get Demo
In Partnership with SelectHub

Most Popular Microsoft Dynamics 365 for Customer Service Comparisons