
What is MessageMedia?
MessageMedia is a mobile messaging solution that helps businesses of all sizes – from SMBs to enterprise level – better connect with customers. With 90 percent of messages read within 90 seconds and more than 65,000 customers worldwide, MessageMedia drives business success by creating engaging mobile experiences that customers love. Messaging solutions such as alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are used by leading brands in healthcare, education, retail, utilities, and other industries.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 100%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 100%
- Service Experience:
- 100%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MessageMedia?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys Feedback
Social Media Marketing Management
Text Messaging
Marketing Analytics
Mobile Payments
Opt-in
Application Integration
Scheduled Messaging
Communication Archive
Loyalty Promotions Management
Mobile Marketing Management
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Ease of Data Integration
Quality of Features
Availability and Quality of Training
MessageMedia Reviews

Wambui M.
- Role: Public Sector
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2025
Uplifting Customers Royalty
Likeliness to Recommend
What differentiates MessageMedia from other similar products?
Easy to schedule messages sending with surety of right inbox delivery.
What is your favorite aspect of this product?
Quick and effective survey conducting.
What do you dislike most about this product?
For now no discussion on this section
What recommendations would you give to someone considering this product?
Have stress free with clients engagement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Micheal C.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Aug 2022
MessageMedia is an extraordinary SMS application.
Likeliness to Recommend
What differentiates MessageMedia from other similar products?
Great product that enables us to stay in touch with our clients in the best and most convenient way possible. I might positively suggest this product. The power that you simply don’t need to have a double choice into contact with a customer is nice. Additionally the ability to opt customers out in the backend as an administrator is great as well. In this manner, none of your workers will text customers that have asked not to be texted.
What is your favorite aspect of this product?
Simple to use, easy to make and share templates, easy to create user accounts, elaborate reporting, easy to set up user settings except for time zone. I like how residents can reply to the text messaging. I like that if we’ve got an urgent matter like shutting down the water to a building we can instantly let them grasp the situation. We used to have to call everybody throughout the event. We can send rent reminders and lease renewal reminders. It’s an awfully valuable tool for us! Client service is extremely awesome!
What do you dislike most about this product?
The evaluation is expensive, The client Service is horrendous. You’ll get an email from somebody from Australia that the timezone issue is already a problem. Feels like a small five-person company. The options are 5 years behind everybody else in this space.
What recommendations would you give to someone considering this product?
I loved the fact you may use an organization’s phone number. Or a five digits code. I liked that you simply could use the platform or email. I like that you simply used easy HTML to prevent the signature on the work email.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.

Zoey E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
Excellent Simple Product, easy to use
Likeliness to Recommend
What differentiates MessageMedia from other similar products?
We are having a great time using our society's communication media to hold our citizens informed. Simple to use, simple to build and distribute templates, simple to establish user profiles, extensive reporting, and simple to modify user settings except for time zone. I liked that we can use a business phone number or a five-digit code. I loved the fact that we could utilize either the site or email. I appreciate how we stopped the name on the email account using basic HTML. Some consumers like texting. People nowadays, like myself, do not have any time to read their emails.
What is your favorite aspect of this product?
Pros: The opportunity to contact a consumer without requiring a dual opt-in is fantastic. It's also useful to be able to opt consumers out like an executive in the backend. In this manner, none of the workers will be able to text consumers who have requested not to be contacted. The installation process was simple. I can sign up and send a message in a few hours. I like how people may reply to SMS messages. I appreciate that when we have an emergency, like turning down the flow to the building, we can immediately notify them of the problem. Previously, we had to phone everyone before the event.
What do you dislike most about this product?
The cost is exorbitant, and the customer support is atrocious. You'll receive emails from somebody in Australia, therefore the time zone barrier is a matter of concern. It appears to be a little 5-person firm. Everybody in this field is five years back in terms of features. Once I leave a session running for a bit and then return to accomplish anything, I get an error.
What recommendations would you give to someone considering this product?
Overall, a fantastic solution that enables us to communicate with our consumers most simply and practically imaginable. I wholeheartedly recommend this solution.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
Please tell us why you think this review should be flagged.
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