MessageMedia Logo
MessageMedia Logo
MessageMedia

MessageMedia

Composite Score
7.6 /10
CX Score
7.9 /10
Category
MessageMedia
7.6 /10

What is MessageMedia?

MessageMedia is a mobile messaging solution that helps businesses of all sizes – from SMBs to enterprise level – better connect with customers. With 90 percent of messages read within 90 seconds and more than 65,000 customers worldwide, MessageMedia drives business success by creating engaging mobile experiences that customers love. Messaging solutions such as alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are used by leading brands in healthcare, education, retail, utilities, and other industries.

Company Details


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MessageMedia Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
100%
Conflict Resolution:
100%
Strategy & Innovation:
100%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MessageMedia?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 91

Surveys Feedback

97

Social Media Marketing Management

93

Text Messaging

93

Marketing Analytics

93

Mobile Payments

93

Opt-in

90

Application Integration

90

Scheduled Messaging

89

Communication Archive

86

Loyalty Promotions Management

85

Mobile Marketing Management

85

Vendor Capability Ratings

Average 86

Ease of Implementation

93

Ease of Customization

90

Usability and Intuitiveness

89

Breadth of Features

89

Vendor Support

88

Product Strategy and Rate of Improvement

86

Ease of IT Administration

86

Business Value Created

85

Ease of Data Integration

82

Quality of Features

82

Availability and Quality of Training

79

MessageMedia Reviews

Wambui M.

  • Role: Public Sector
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Uplifting Customers Royalty

Likeliness to Recommend

9 /10

What differentiates MessageMedia from other similar products?

Easy to schedule messages sending with surety of right inbox delivery.

What is your favorite aspect of this product?

Quick and effective survey conducting.

What do you dislike most about this product?

For now no discussion on this section

What recommendations would you give to someone considering this product?

Have stress free with clients engagement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Micheal C.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

MessageMedia is an extraordinary SMS application.

Likeliness to Recommend

8 /10

What differentiates MessageMedia from other similar products?

Great product that enables us to stay in touch with our clients in the best and most convenient way possible. I might positively suggest this product. The power that you simply don’t need to have a double choice into contact with a customer is nice. Additionally the ability to opt customers out in the backend as an administrator is great as well. In this manner, none of your workers will text customers that have asked not to be texted.

What is your favorite aspect of this product?

Simple to use, easy to make and share templates, easy to create user accounts, elaborate reporting, easy to set up user settings except for time zone. I like how residents can reply to the text messaging. I like that if we’ve got an urgent matter like shutting down the water to a building we can instantly let them grasp the situation. We used to have to call everybody throughout the event. We can send rent reminders and lease renewal reminders. It’s an awfully valuable tool for us! Client service is extremely awesome!

What do you dislike most about this product?

The evaluation is expensive, The client Service is horrendous. You’ll get an email from somebody from Australia that the timezone issue is already a problem. Feels like a small five-person company. The options are 5 years behind everybody else in this space.

What recommendations would you give to someone considering this product?

I loved the fact you may use an organization’s phone number. Or a five digits code. I liked that you simply could use the platform or email. I like that you simply used easy HTML to prevent the signature on the work email.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Zoey E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent Simple Product, easy to use

Likeliness to Recommend

10 /10

What differentiates MessageMedia from other similar products?

We are having a great time using our society's communication media to hold our citizens informed. Simple to use, simple to build and distribute templates, simple to establish user profiles, extensive reporting, and simple to modify user settings except for time zone. I liked that we can use a business phone number or a five-digit code. I loved the fact that we could utilize either the site or email. I appreciate how we stopped the name on the email account using basic HTML. Some consumers like texting. People nowadays, like myself, do not have any time to read their emails.

What is your favorite aspect of this product?

Pros: The opportunity to contact a consumer without requiring a dual opt-in is fantastic. It's also useful to be able to opt consumers out like an executive in the backend. In this manner, none of the workers will be able to text consumers who have requested not to be contacted. The installation process was simple. I can sign up and send a message in a few hours. I like how people may reply to SMS messages. I appreciate that when we have an emergency, like turning down the flow to the building, we can immediately notify them of the problem. Previously, we had to phone everyone before the event.

What do you dislike most about this product?

The cost is exorbitant, and the customer support is atrocious. You'll receive emails from somebody in Australia, therefore the time zone barrier is a matter of concern. It appears to be a little 5-person firm. Everybody in this field is five years back in terms of features. Once I leave a session running for a bit and then return to accomplish anything, I get an error.

What recommendations would you give to someone considering this product?

Overall, a fantastic solution that enables us to communicate with our consumers most simply and practically imaginable. I wholeheartedly recommend this solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation