What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMeltwater Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Meltwater.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
3
Since last award
86 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 79%
- Negotiation and Contract:
- 51%
- Conflict Resolution:
- 71%
- Strategy & Innovation:
- 59%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+66 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Unique Features
- Helps Innovate
- Enables Productivity
- Security Protects
Cons
- Vendor's Interest First
- Less Transparent
- Less Inspiring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Audience Segmentation
Competitor Tracking
Dashboards and Reporting
Collaboration
Influencer Identification
Sentiment Analysis
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Meltwater Reviews
Dawn Christine J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Promised much, delivered little
Likeliness to Recommend
What differentiates Meltwater from other similar products?
At the time we used Meltwater, I didn't see much that differentiated them, aside from the fact that they were VERY persistent in calling and following up, often to an annoying degree.
What is your favorite aspect of this product?
I didn't really have one. Unsure if it was simply not implemented correctly, or if we were not trained well, but my boss and I both had multiple calls and trainings and still couldn't get the promised value out of the tool.
What do you dislike most about this product?
Almost everything. I didn't feel like it provided much value to our business. This could have been due to training and implementation, or even the segment our business was in. But we paid a lot for this and got very little benefit at all.
What recommendations would you give to someone considering this product?
Beware that the sales team will NOT let up and will constantly call you. I even had one locate my personal cell and he ended up calling AND texting me. If you express even the smallest interest, they will call and email you constantly.
Pros
- Reliable
- Security Protects
- Helps Innovate
- Enables Productivity
Cons
- Under Delivered
- Slower Product Innovation
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Gabriel S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2023
Not best, but great flexible price and features
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The biggest thing for us was their ad-hoc audience reports that took follower data on key competitors and analyzed it via iBM Watson so provide in depth audience reports on online and offline habits, media affinities, etc. of our brand as well as competitors to improve our insights, strategy, as well as giving us a huge leg up on new business. Was a huge difference maker.
What is your favorite aspect of this product?
The custom audience reports were amazing. Also the sales team's willingness to find a solution and cost that worked with our finances while still meeting our needs was hugely appreciated.
What do you dislike most about this product?
Poor visualizations and lack of additional insight development and analysis on primary data points was frustrating
What recommendations would you give to someone considering this product?
Do your due diligence and research 3-4 vendors at least before you come to a decision. Don't be afraid to ask how they differentiate themselves as well as asking about discounts or their willingness to come down to meet your finances or at least to augment the package so you're not paying for what you're not going to use or don't need.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kimberly P.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2024
The best ally for media research
Likeliness to Recommend
What differentiates Meltwater from other similar products?
What really makes Meltwater different is its intuitive and easy-to-use interface. From the first moment, I was able to navigate the program without problems, which is a huge relief, since I am not a tech expert. Additionally, the fact that Meltwater is cloud-based means I can access my data and study from anywhere and at any time, which was fine for me.
What is your favorite aspect of this product?
What I love most about Meltwater is its ability to create detailed, custom reports. I can choose the media and keywords that interest me, and the program automatically produces reports with sentiment studies, reach metrics, and a wide variety of important data. Such reports have helped me make more informed and strategic choices for my trading.
What do you dislike most about this product?
However, I must mention that the cost of Meltwater might be a little high for several small businesses. Although I think the cost of the program justifies the price, I understand that it may not be accessible for all budgets.
What recommendations would you give to someone considering this product?
In summary, I would recommend Meltwater to anyone trying to find a comprehensive and efficient tool for media research and crowdsourcing management. Its easy-to-use interface, its ability to create detailed reports, and its real-time monitoring capabilities make it an essential program in my communication strategy. Although it may be more affordable in terms of cost, consider it a worthwhile investment for those who want to stay on top of their company's fame and be one step ahead in the world of public interactions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
