Lumen Technologies

Lumen Engage

Composite Score

6.1 /10

CX Score

6.2 /10

11 Reviews Write a Review

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What is Lumen Engage?

Access the communication building blocks and services you need to empower your global workforce and transform your business, with compelling unified communications and collaboration technology from Lumen.

Company Details

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Lumen Engage Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

61 Likeliness to Recommend

86 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 63%
Negotiation and Contract:: 66%
Conflict Resolution:: 63%
Strategy & Innovation:: 67%
Service Experience:: 73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lumen Engage?

14% Negative

0% Neutral

86% Positive

Pros

Inspires Innovation
Caring
Efficient Service
Effective Service

Cons

Leverages Incumbent Status
Less Reliable
Less Performance Enhancing

Feature Ratings

Average 79

Communications

100

Continuous UCC

Web & Desktop Conferencing

Call Management

Secure Access

Analytics Reporting

Mobility

Session Border Controller

Speech Access and Personal Assistant

Centralized Management Portal

Presence IM

Vendor Capability Ratings

Average 80

Ease of IT Administration

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Lumen Engage Reviews

Role: Student Academic
Industry: Communications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2025

Easy to use

Likeliness to Recommend

2 /10

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Caring

Tea R.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Almost flawless!

Likeliness to Recommend

8 /10

What differentiates Lumen Engage from other similar products?

Apart from high level of quality, Lumen's greatest assets are its top of the notch customer support and technical specialist, which are so kind, helpful and efficient that they resolve and clarify any issue in a matter of minutes. Interface (dashboard in particular) is easy to use and very comfortable from the start regardless of which feature you use.

What is your favorite aspect of this product?

Ease of use, simple and effective interface, excellent support

What do you dislike most about this product?

Speech algorithms should be improved, both for speech commands and recognition, they're not as useful as the rest of solution. IT has reported that it was very difficult to implement. Also, integration mechanisms should be expanded to include more platforms.

What recommendations would you give to someone considering this product?

There are very little to none disqualifying factors, everything is simply flowing and it should be among top five UCaaS to recommend

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Lumen Engage

What is Lumen Engage?

Company Details

Need Assistance?

Lumen Engage Ratings

61 Likeliness to Recommend

86 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Lumen Engage?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Lumen Engage Reviews

Easy to use

Likeliness to Recommend

Pros

Tea R.

Almost flawless!

Likeliness to Recommend

Pros

Feature Ratings

Communications

Continuous UCC

Web & Desktop Conferencing

Call Management

Secure Access

Analytics Reporting

Mobility

Session Border Controller

Speech Access and Personal Assistant

Centralized Management Portal

Presence IM

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration