Lucid Software Inc.

Lucidchart

Composite Score

8.8 /10

CX Score

8.9 /10

41 Reviews Write a Review

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What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 83%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Feature Ratings

Average 88

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Average 87

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidchart Reviews

Josse H.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Nice way to create diagrams

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Great collaborations and integration with google cloud for diagrams of infrastructure

What is your favorite aspect of this product?

Wide variety of icons

What do you dislike most about this product?

I'm not sure, does what you expect

What recommendations would you give to someone considering this product?

Just use it

Pros

Performance Enhancing
Respectful
Reliable
Enables Productivity

Michelle R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

"Lucidchart is a really useful program, I love it.

Likeliness to Recommend

7 /10

What differentiates Lucidchart from other similar products?

It differs from other programs because it is more affordable in price, it has many functions and it is a very easy program to use.

What is your favorite aspect of this product?

My favorite feature of Lucidchart is that it is totally costless to use! It was simple for me to pick up the platform and start building algorithms for time-sensitive documents because of how intuitive the interface is. There are so many options for making visually appealing documents, and I really appreciate that. Last but not least, I appreciate the time-saving automated arrows that may be moved off the shapes. The site runs smoothly and efficiently.

What do you dislike most about this product?

One of my biggest gripes with Lucidchart is that I can't utilize the Times New Roman typeface to make everything seem consistent. Wish there was a setting to make the editing area the same size as a letter-sized sheet of paper (if there is than I was not aware). Last but not least, the free version only allows me to keep two documents, although this limitation is reasonable, and the number of free services is really appreciated.

What recommendations would you give to someone considering this product?

When compared to its rivals, Lucidchart stands out due to its extensive set of capabilities, which includes app connectivity, a library of shapes and symbols that can be searched, and the capacity for group work on projects. The program's usability is enhanced by its streamlined and well-thought-out user interface.

Pros

Reliable
Unique Features
Efficient Service
Inspires Innovation

Carlotta P.

Role: Public Sector
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

An application for diagramming

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Since Lucidchart is web-based and available from anywhere, using it is simple. Importing and exporting data and diagrams are simple. You may change a template to meet your needs, and it has a vast selection of forms and templates. For better diagramming, layers can be employed, and arrows are simple. Additionally, it gives the option to leap arrows.

What is your favorite aspect of this product?

When you are not familiar with the kind of document you are working on, sometimes it can be confusing to use the shape locator tool on the left side of the screen to locate the shape. Whenever a DFD diagram, you should see shapes relevant to the diagram first, followed by other shape grosearchable shape groups. Be friendly to have a standalone app

What do you dislike most about this product?

The shape locator tool on the left side of the screen might occasionally be perplexing if you are unsure of what kind of document you are working on. The shapes directly relevant to the diagram should always be seen first when working on a DFD diagram, followed by other shape groups that can be searched.

What recommendations would you give to someone considering this product?

There are various layouts to choose from that seem tidy and expert. The responsiveness and usability of the web app are demonstrated by the ability to resize and move elements on a canvas. The user interface is straightforward, and the overall user experience is fantastic. Smartphone apps are also available and beneficial to have.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Automation The ability to automate process workflows using existing business process data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

Josse H.

Nice way to create diagrams

Likeliness to Recommend

Pros

Michelle R.

"Lucidchart is a really useful program, I love it.

Likeliness to Recommend

Pros

Carlotta P.

An application for diagramming

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features