Lucid Software Inc.

Lucidchart

Composite Score

8.8 /10

CX Score

8.9 /10

41 Reviews Write a Review

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What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 83%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Feature Ratings

Average 88

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Average 87

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidchart Reviews

Serena O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Lucidchart simplifies diagramming.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart's co-authoring functionality has been helpful for group based diagramming within my team. It allows for multiple team members to work together on the same document in real time without much back and forth in the form of emails or real time messaging, since it has a "commenting" provision which aids the need for communication when using the co-authoring functionality to create diagrams as a group, remotely.

What is your favorite aspect of this product?

Lucidchart's drag and drop interface in my opinion is key to my endearment to Lucidchart, This is because it makes Lucidchart easy to use and allows diagramming to be a lot faster and effective.

What do you dislike most about this product?

I have experienced lagging issues with Lucidchart when working on large files. This reduces the user experience for me , whenever it has happened. Another area of my experience with Lucidchart which I have complaints about is with its template and icon library. I have found them inadequate , compared to some other diagramming software that I have utilized before.

What recommendations would you give to someone considering this product?

I recommend Lucidchart to professionals seeking an effective software for diagramming purposes.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Aanchal A.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Lucidchart helps illustrate processes better.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is web browser based and it also affords users the luxury of working together when diagramming. The ability to co-edit diagrams , share diagrams and even add comments to diagrams my team is working on in real time , are what sets Lucidchart apart for me really..

What is your favorite aspect of this product?

I like the quality of templates provided by Lucidchart. There is also the AI capability, with which I can simply instruct the AI prompt to create illustrative templates for ideas and processes, I intend to work on . Both of the aforementioned aspects of my Lucidchart experience helps me save time when diagramming with Lucidchart.

What do you dislike most about this product?

Nothing major to criticize about Lucidchart for now . Although I wouldn't mind being able to do a lot more on Lucidchart from my mobile phone..

What recommendations would you give to someone considering this product?

With Lucidchart, it is just a lot easier to illustrate and explain processes and ideas to my team mates.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Zainab M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Makes system and process visualization easier.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

An unmatched collaboration interface, which enables me work on process diagrams , flowcharts and the likes in real time with other users, even if we are not in the same physical space.

What is your favorite aspect of this product?

I have access to hundreds of templates on Lucidchart. Access to these templates gives me the option to build on them when visualizing process maps, flowcharts etc as against needing to build my diagrams directly from scratch.

What do you dislike most about this product?

Large diagrams tend to suddenly load slowly on Lucidchart. Although , I believe this happens primarily because it is a browser based software .

What recommendations would you give to someone considering this product?

I recommend this software for professionals , who need to visualize diagrams, maps ,prototypes etc

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Automation The ability to automate process workflows using existing business process data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

Serena O.

Lucidchart simplifies diagramming.

Likeliness to Recommend

Pros

Aanchal A.

Lucidchart helps illustrate processes better.

Likeliness to Recommend

Pros

Zainab M.

Makes system and process visualization easier.

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features