Lucid Software Inc.

Lucidchart

Composite Score

8.8 /10

CX Score

8.9 /10

41 Reviews Write a Review

Claim Software

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 83%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Feature Ratings

Average 88

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Average 87

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidchart Reviews

Kaitlyn G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to stay organized!

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

I haven't used another product like Lucidchart, it is truly a one-of-a-kind.

What is your favorite aspect of this product?

The ability to create customized org charts for my priority accounts, and link their Salesforce contact directly in the chart/name bubble.

What do you dislike most about this product?

I dislike that I haven't used it sooner!

What recommendations would you give to someone considering this product?

Lucidchart is a must for any sales rep or account executive looking to stay organized down to the nitty gritty details.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Derek P.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Intuitive and ease of use makes this the best.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Nothing differentiates Lucidchart from others other than the fact that it's the easiest to use and is cloud-enabled.

What is your favorite aspect of this product?

I like how it's easy to create diagrams via a drag-and-drop system. In addition, the platform also has a directory for your organization to organize your chart contents with ease. You're also able to add comments on top of the charts being used. There is a plethora of different objects to use in your diagram.

What do you dislike most about this product?

There is nothing I dislike about the product.

What recommendations would you give to someone considering this product?

This product is the best product for diagramming or blueprinting. It's user-friendly, intuitive, cost-friendly, and web-enabled. Therefore, I would simply give this product a try before trying a competitors.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Inhibits Innovation
Slower Product Innovation
Leverages Incumbent Status

Jamison R.

Role: Public Sector
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Professional and easy to use software

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

With the help of the intelligent diagramming tool Lucidchart, teams can better understand complexity, coordinate their thoughts, and create the future more quickly. This user-friendly, cloud-based tool, which is a component of Lucid Software's Visual Collaboration Suite, enables teams to collaborate in real time while creating flowcharts, mockups, UML diagrams, customer journey maps, and more.

What is your favorite aspect of this product?

The fact that it is web-based and accessible from anywhere is what I like most about it. It is hence platform independent. At our organization, there are both Microsoft and Apple users. I can publish a drawing as a PDF or JPEG for storage or sharing. If anyone needs a reviewer link, I can provide it to them.

What do you dislike most about this product?

My only possible criticism with Lucidchart is that I wish to use it more, but Lucid also has other excellent products like Lucidspark, which adds new use cases. Box sizes seem to snap somewhat randomly as I dive deep.

What recommendations would you give to someone considering this product?

I recall that early iterations of charting software weren't very good at joining shapes together and organizing them in the desired configuration. I was initially taken aback by how nicely Lucidchart functioned for a web-based application when I first started using it. Prior to Lucid Chart, I spent the majority of my time on Visio-based charting programs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Automation The ability to automate process workflows using existing business process data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

Kaitlyn G.

Easy to stay organized!

Likeliness to Recommend

Pros

Derek P.

Intuitive and ease of use makes this the best.

Likeliness to Recommend

Pros

Cons

Jamison R.

Professional and easy to use software

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features