Lucid Software Inc.

Lucidchart

Composite Score

8.8 /10

CX Score

8.9 /10

41 Reviews Write a Review

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What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 83%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Feature Ratings

Average 88

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Average 87

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidchart Reviews

Marco T.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

highly rated usability, functionality, and features.

What is your favorite aspect of this product?

Hos easy it is to use and the amount of templates available, ready to go.

What do you dislike most about this product?

There is nothing to dislike

What recommendations would you give to someone considering this product?

Go for it! there's nothing to dislike.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Côme d.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

My favoured way to visualize processes and systems

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

As far as diagramming and prototyping tools go , Lucidchart differentiates itself by being very easy to use. While there are diagramming tasks I undertake on Lucidchart which requires me to write a few lines of codes ( conditional formatting , UML markup diagrams ), majority of diagramming projects I have accomplished with this tool have been as simple to use as making use of Lucid's drag and drop user interface and controls.

What is your favorite aspect of this product?

Of course, one of Lucidcharts important selling point is how it allows for multi user collaboration on diagrams in real time and at anytime. This encourages aligned visions and shared understanding of process diagrams we build with Lucidchart, ensuring everyone is on the same page.

What do you dislike most about this product?

Personally, Lucidchart has met my expectations.. Although , it will be awesome to be able to create proper diagrams through the Lucidchart mobile app. For Android phones or tablets.

What recommendations would you give to someone considering this product?

For professionals whose daily job role requires them to collaborate on diagram flows, Lucidchart is the top tool I will recommend. Because of its simplicity and how it makes multi-user collaboration very seamless.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Ivanka S.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

My choice for diagramming.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

I get so much support from Lucidchart through its Lucidchart training laboratory. On Lucidchart's lab, I have got access to interactive, self-serve courses and training workshops that continuously show me newer ways to make Lucidchart better meet my expectations , as far as diagramming is concerned.

What is your favorite aspect of this product?

On Lucidchart, I have got access to hundreds of templates . Personally, I have leveraged the templates on Lucidchart to give myself a headstart on most diagrams I create using this software .

What do you dislike most about this product?

Lucidchart gives me everything I require to diagram effectively - simplicity, templates and ease of collaboration with other users. My only compliant is with its mobile application. At the moment, it's just impossible to create or effectively edit any diagram using this software. This is the area where I think that Lucidchart can and must improve on.

What recommendations would you give to someone considering this product?

Anyone who knows how to browse the internet with a web browser can use Lucidchart effectively,

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Automation The ability to automate process workflows using existing business process data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

Marco T.

Fantastic product!

Likeliness to Recommend

Pros

Côme d.

My favoured way to visualize processes and systems

Likeliness to Recommend

Pros

Ivanka S.

My choice for diagramming.

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features