Lucid Software Inc.

Lucidchart

Composite Score

8.8 /10

CX Score

8.9 /10

41 Reviews Write a Review

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What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 83%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Feature Ratings

Average 88

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Average 87

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidchart Reviews

Willy N.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Remarkable Platform for Collective Collaboration

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

Lucidchart is powerful in applying intelligence for business collaboration.

What is your favorite aspect of this product?

Lucidchart is professional in enhancing proper application guide.

What do you dislike most about this product?

Lucidchart concentrates on performance of a business through credible integration.

What recommendations would you give to someone considering this product?

Lucidchart protects the interest of business through customer assistance.

Pros

Helps Innovate
Enables Productivity
Effective Service
Caring

Jerry G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

You can create exclusive forms.

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

Since it makes it easy to understand workflow or tasks to complete, it's ideal for organizing and brainstorming projects. It also makes it easy for team members to assess their progress and decide on next actions. You can set specialized forms and templates for BPMN-specific business process modeling.

What is your favorite aspect of this product?

Since Lucidchart makes our information accessible and provides a departmental level of collaboration, I like it for combining data and representing it with a dynamic range. When designing work processes, software visuals, and project planning, collaboration is made simpler. By combining related forms, we can simplify a diagram, help and guide our clients through it.

What do you dislike most about this product?

Free editable documents and additional professional forms can be optimized. Lucidchart still takes a while to load.

What recommendations would you give to someone considering this product?

To effortlessly generate everything from mental maps to UML diagrams, connect with your team and clients, and develop web-based diagrams, I suggest utilizing Lucidchart.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Javier A.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Amazingly simple to use!"

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Lucidchart is better than other programs because it is better priced and easier to use.

What is your favorite aspect of this product?

I had a tight deadline and needed to complete several flowcharts quickly. When it came to creating flowcharts for their trial strategy, Lucidchart was a breeze to use. It was a no-brainer for me to invest in new software as my flow charts became more complex.

What do you dislike most about this product?

Nothing to report thus far! Outstanding user interface as well as tool.

What recommendations would you give to someone considering this product?

Lucidchart is the tool that should be used whenever there is a need for the creation of flowcharts or diagrams.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Automation The ability to automate process workflows using existing business process data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

Willy N.

Remarkable Platform for Collective Collaboration

Likeliness to Recommend

Pros

Jerry G.

You can create exclusive forms.

Likeliness to Recommend

Pros

Javier A.

"Amazingly simple to use!"

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Analytics and Reporting

Process Modelling and Design

Process Automation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features