LiveChat

What differentiates LiveChat from other similar products?

Particularly in the case of larger companies who are looking for in a cost effective chat software. Then In my view Chat Bot Live Chat bothe products are very cost effective and managing your work easily.

What is your favorite aspect of this product?

My favourite aspects of the product is it's user interface are quite different from other products.

What do you dislike most about this product?

One of the user's biggest frustration is when Chat Bot don't understand them when customer and Bots are talking same language.

What recommendations would you give to someone considering this product?

It's very easy to embed into websites. Good looking bots Easy learning curve

What differentiates LiveChat from other similar products?

The canned response tool in LiveChat is excellent. This function enables my department to store pre-written answers to frequently asked queries from consumers. With a single keystroke on the keyboard, we can then quickly and easily repeat these typical responses during talks with consumers. We were able to add a customer care assistance channel very fast because LiveChat was so simple to set up.

What is your favorite aspect of this product?

To ensure that our clients can communicate with us directly on their preferred messaging programs without visiting our website, Livechat interfaces with the top messaging services such as Facebook Messenger, Telegram, and Whatsapp. Our clients can request that we chat with them on their preferred chat platform. Live chat allows customers to interact with us on our web-based, mobile, and social media platforms.

What do you dislike most about this product?

You need to buy more than one license to do the same with other programs. The price is reasonable, yet the initial sticker shock still exists. We could buy two charges and have two users on at once if the cost were cheaper. However, we run many agents simultaneously because more than one individual can utilize the license.

What recommendations would you give to someone considering this product?

On the weekends or after business hours, having the option to switch the website widget from a chat to a form is quite helpful. Thanks to this, customers won't have to wait for business hours to get in touch with you. LiveChat connected seamlessly with our company, and the software's speed allowed us to lower the standard of service. We broadened our customer base since we can address their issues more rapidly.

What differentiates LiveChat from other similar products?

Livechat chatbots work everywhere on a variety of channels - on our product mobile applications , on facebook messenger, likewise on other social media softwares where my work institution has got a presence.

What is your favorite aspect of this product?

chatbot is programmed to direct customers to contents that potentially addresses their concerns or enquiries. In situations whereby chatbot is completely lost to the information being sought by the customer, it automatically creates a support ticket and assigns it to an agent . This quality of work organization impresses me the most about Chatbot.

What do you dislike most about this product?

chatbot's natural language processing is not good enough . In the sense that , it is unable to improve responses overtime by itself , without input from our team. On the second part, Chatbot is not going to be a replacement for a live human agent, rather it is a good helping hand for our support agents presently.

What recommendations would you give to someone considering this product?

Like I stated earlier, chatbot is a good helping hand for support representatives. It is not designed to be a replacement for an human agent, neither should it be.