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LiveChat

Composite Score

8.5 /10

CX Score

8.5 /10

143 Reviews Write a Review

Claim Software

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details

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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 83%
Conflict Resolution:: 84%
Strategy & Innovation:: 86%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

7% Negative

6% Neutral

87% Positive

Pros

Continually Improving Product
Enables Productivity
Saves Time
Respectful

Feature Ratings

Average 81

Voice or Text Input

Leads Generation

Multi-channel

Workflow Processing

Knowledgebase

Personalized Service

Application Programming Interface

Translation

Integration With CRM

Scheduled Availability

Learning and Adaptability

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

LiveChat Reviews

Akash H.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use. It is one of the best chatbot to use.

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

ChatBot scans website or other designated resource to provide quick and accurate AI-generated answers to customer questions.

What is your favorite aspect of this product?

UI and fast response time

What do you dislike most about this product?

Pricing is little bit on the higher side

What recommendations would you give to someone considering this product?

Must try 14 days trial product

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Vaibhaw K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

LiveChat ChatBot distinguishes itself from other similar products through its ease of use and seamless integration with the popular LiveChat platform. It offers a user-friendly, no-code chatbot builder that allows businesses to create custom chatbots without extensive technical knowledge. Moreover, its deep integration with LiveChat's robust customer support features means you can seamlessly transition from chatbot interactions to human support, providing a holistic customer service experience. The chatbot's ability to handle complex tasks and its extensive library of predefined templates further set it apart from the competition.

What is your favorite aspect of this product?

My favorite aspect of the LiveChat ChatBot is its user-friendly, no-code chatbot builder, which empowers users to create customized chatbots without the need for extensive technical expertise.

What do you dislike most about this product?

One drawback I've found is that LiveChat ChatBot's more advanced features may require a steeper learning curve, making it a bit challenging for users who are new to chatbot development and customization.

What recommendations would you give to someone considering this product?

For those considering LiveChat ChatBot, I would recommend investing time in learning the chatbot builder to harness its full potential. Start with the predefined templates and gradually explore the more advanced features as you become familiar with the platform. Additionally, make the most of the integration with LiveChat's customer support features, as this can greatly enhance your customer service capabilities. Lastly, take advantage of any available resources, tutorials, or support to ensure a smooth and effective implementation of the chatbot into your customer service strategy.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Anant T.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Best Chatbot Ever Used

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

It's intuitive design and easy to use platform with enhance advanced technology used which lets no code users to use it

What is your favorite aspect of this product?

The configuration in the dashboard which shows analytics that makes the product unique

What do you dislike most about this product?

Sometimes it's long setup

What recommendations would you give to someone considering this product?

Best in class for B2B users of any scale

Pros

Transparent
Security Protects
Helps Innovate
Continually Improving Product

LiveChat

What is LiveChat?

Company Details

Need Assistance?

Awards & Recognition

LiveChat Ratings

84 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love LiveChat?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Translation Supports automatic translate to multiple languages.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LiveChat Reviews

Akash H.

Easy to use. It is one of the best chatbot to use.

Likeliness to Recommend

Pros

Vaibhaw K.

Fantastic product!

Likeliness to Recommend

Pros

Anant T.

Best Chatbot Ever Used

Likeliness to Recommend

Pros

Most Popular LiveChat Comparisons

Intercom

Tidio

Dialogflow

Drift Conversation Cloud

Manychat

Freshchat

Feature Ratings

Voice or Text Input

Leads Generation

Multi-channel

Workflow Processing

Knowledgebase

Personalized Service

Application Programming Interface

Translation

Integration With CRM

Scheduled Availability

Learning and Adaptability

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training