LiveChat Customer Reviews 2024

LiveChat

Composite Score

8.5 /10

CX Score

8.5 /10

140 Reviews Write a Review

Claim Software

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details

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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

7% Negative

6% Neutral

87% Positive

Pros

Respectful
Continually Improving Product
Saves Time
Performance Enhancing

Feature Ratings

Average 81

Voice or Text Input

Leads Generation

Multi-channel

Workflow Processing

Application Programming Interface

Personalized Service

Translation

Knowledgebase

Integration With CRM

Scheduled Availability

Learning and Adaptability

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

LiveChat Reviews

Raidelyn P.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Excellent program I love it."

Likeliness to Recommend

7 /10

What differentiates LiveChat from other similar products?

This application is unique in comparison to others due to the fact that it is simple to use and setup, that its pricing is affordable, and that it has the greatest technical support staff.

What is your favorite aspect of this product?

I find that live chat is a wonderful medium for connecting with clients since both parties can hear one another without any interference.

What do you dislike most about this product?

For the life of me, I can't think of a single thing I dislike about this program.

What recommendations would you give to someone considering this product?

I would recommend the application to others since it is really simple to operate, and our customers enjoy talking with us through LiveChat the most. Our customers really enjoy using this program to schedule appointments.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Julia S.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Very useful tool, I recommend it"

Likeliness to Recommend

7 /10

What differentiates LiveChat from other similar products?

This program differs from others in its cost is expensive.

What is your favorite aspect of this product?

It is convenient because it is possible to integrate it with the primary social media platforms that we make use of. Because of this connection, our clients and potential sales prospects are now able to engage with our customer support team directly from inside our social networks, eliminating the need to access either our website or our mobile applications.

What do you dislike most about this product?

The web version of LiveChat ChatBot is flawless, but the mobile version is a little restricted; the mobile version, in my opinion, needs to extend the capabilities, such as the resolution tags that are not permitted to be placed in each contact, but the web version has this capability. LiveChat ChatBot implementation cost may be prohibitive for certain organizations, and that's not the only thing holding some businesses back from adopting it.

What recommendations would you give to someone considering this product?

I think it's a great software because it has a lot of useful functions and works well with Facebook Messenger. It's quite simple to organize your files, add tags, and look for specific information. For all this I recommend this tool.

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Brian D.

Role: Operations
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2022

Super easy to use and worth the money

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

Customizations are rampant

What is your favorite aspect of this product?

The ease at which ti use

What do you dislike most about this product?

Expensesive

What recommendations would you give to someone considering this product?

Yes, 100% I woulf

Pros

Saves Time
Reliable
Enables Productivity
Efficient Service

Cons

Inhibits Innovation
Commodity Features
Less Inspiring

LiveChat

What is LiveChat?

Company Details

Need Assistance?

Awards & Recognition

LiveChat Ratings

84 Likeliness to Recommend

3 Since last award

91 Plan to Renew

3 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love LiveChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LiveChat Reviews

Raidelyn P.

"Excellent program I love it."

Likeliness to Recommend

Pros

Julia S.

"Very useful tool, I recommend it"

Likeliness to Recommend

Pros

Brian D.

Super easy to use and worth the money

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Voice or Text Input

Leads Generation

Multi-channel

Workflow Processing

Application Programming Interface

Personalized Service

Translation

Knowledgebase

Integration With CRM

Scheduled Availability

Learning and Adaptability

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

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Availability and Quality of Training