LiveChat HelpDesk Logo Award Winner Product Badge
LiveChat HelpDesk Logo Award Winner Product Badge
LiveChat

LiveChat HelpDesk

8.7 /10
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In Partnership With SelectHub

Claim Software
Category
LiveChat HelpDesk
8.7 /10

What is LiveChat HelpDesk?

HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.

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Awards & Recognition

LiveChat HelpDesk won the following awards in the Customer Service - Midmarket category

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LiveChat HelpDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat HelpDesk.

96 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat HelpDesk?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 90

Agent Scripting

94

Multi Channel Support

93

Analytics and Reporting

92

Mobile Customer Care

92

Agent Collaboration

91

Customer Community Management

91

Intelligent Search

89

Customer Service Workflow Management

88

Customer Self Service Capabilities

88

Customer Service Knowledge Management

87

Contact Center Integration

81

Vendor Capability Ratings

Average 93

Product Strategy and Rate of Improvement

94

Quality of Features

93

Ease of Data Integration

93

Vendor Support

92

Usability and Intuitiveness

92

Availability and Quality of Training

92

Business Value Created

92

Breadth of Features

92

Ease of Implementation

90

Ease of Customization

90

Ease of IT Administration

85

LiveChat HelpDesk Reviews

Cole W.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

LiveChat an Easy to Use Chat Program.

Likeliness to Recommend

9 /10

What differentiates LiveChat HelpDesk from other similar products?

Ease of Use. IT Support.

What is your favorite aspect of this product?

Ease of use. LiveChat is an easy-to-use LiveChat software that can easily be integrated and used by people of all backgrounds.

What do you dislike most about this product?

More advanced features are done via third parties integrations, which LiveChat could use more training and documentation on.

What recommendations would you give to someone considering this product?

Give it a shot. LiveChat's a great tool for anyone, but you won't know until you actually use it. It's not very robust, but if you are looking for an easy to use Chat software it does the job.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Transparent
  • Charges for Enhancements

Bianca G.

  • Role: Student Academic
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

This was a great experience. Super simple and easy

Likeliness to Recommend

10 /10

What differentiates LiveChat HelpDesk from other similar products?

It’s very easy to use

What is your favorite aspect of this product?

That it’s simple

What do you dislike most about this product?

N/a.

What recommendations would you give to someone considering this product?

Weigh out all your options to see if this is best for you and your needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ankur G.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

A good lead generation and management software

Likeliness to Recommend

8 /10

What differentiates LiveChat HelpDesk from other similar products?

The main advantage is that it does not keep the blocks of chat as historical data

What is your favorite aspect of this product?

Advanced widget customization and notifications

What do you dislike most about this product?

Nothing to dislike as such the software is good for use

What recommendations would you give to someone considering this product?

Go for it, a trustworthy product

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

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