In Partnership With SelectHub
What is LiveChat HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
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In Partnership With SelectHub
LiveChat HelpDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
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96 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Customer Community Management
Intelligent Search
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Cole W.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
LiveChat an Easy to Use Chat Program.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Ease of Use. IT Support.
What is your favorite aspect of this product?
Ease of use. LiveChat is an easy-to-use LiveChat software that can easily be integrated and used by people of all backgrounds.
What do you dislike most about this product?
More advanced features are done via third parties integrations, which LiveChat could use more training and documentation on.
What recommendations would you give to someone considering this product?
Give it a shot. LiveChat's a great tool for anyone, but you won't know until you actually use it. It's not very robust, but if you are looking for an easy to use Chat software it does the job.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Vendor's Interest First
- Less Transparent
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Bianca G.
- Role: Student Academic
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
This was a great experience. Super simple and easy
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It’s very easy to use
What is your favorite aspect of this product?
That it’s simple
What do you dislike most about this product?
N/a.
What recommendations would you give to someone considering this product?
Weigh out all your options to see if this is best for you and your needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ankur G.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Nov 2021
A good lead generation and management software
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The main advantage is that it does not keep the blocks of chat as historical data
What is your favorite aspect of this product?
Advanced widget customization and notifications
What do you dislike most about this product?
Nothing to dislike as such the software is good for use
What recommendations would you give to someone considering this product?
Go for it, a trustworthy product
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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