LITMUS LLC

Litmus

Composite Score

8.4 /10

CX Score

8.8 /10

38 Reviews Write a Review

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What is Litmus?

Litmus is the all-in-one, easy-to-use set of solutions your team needs to create emails that convert and get more from your marketing. Backed by Spectrum Equity, the new, redesigned Litmus makes it easier than ever for teams to quickly organize, build, test, and review emails in one centralized application, streamlining the production process and improving visibility and collaboration.

Company Details

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Awards & Recognition

Litmus won the following awards in the Email Marketing category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

7 Top Rated Features

2023

Litmus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Litmus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Litmus?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 88

Segmentation

Email Templates

Campaign Management

Email Delivery

Mobile Optimized

Sales Intelligence & Conversion Rates

Surveys and Polling

Content Authoring

Auto-Responders

Basic Reporting and Analytics

A/B Testing

Vendor Capability Ratings

Average 87

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Customization

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Litmus Reviews

Jagat G.

Role: Sales Marketing
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Really good with lesa complicated email designs

Likeliness to Recommend

10 /10

What differentiates Litmus from other similar products?

Litmus allows us to develop detailed customer profiles that allow us to build relevant messages to our customers. We can create test and control groups, plan and manage multiple campaigns at once which avoids wasting time.

What is your favorite aspect of this product?

We make a maximum impact on email marketing by sending personalized messages to customers based on their requests and interests. E-mails can be sent to customers regularly based on their birthdays, wedding anniversaries, etc.

What do you dislike most about this product?

This is the only service with the best anti-spam policies and tools that let us know what to change in our campaign to avoid even the sensitive filters.

What recommendations would you give to someone considering this product?

One of the greatest benefits of Litmus email marketing is that you have total control over your brand presentation. You are free to design your looks down to the last detail to support your positioning and visual identity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tucker M.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

"Good tool for optimizing email campaigns."

Likeliness to Recommend

7 /10

What differentiates Litmus from other similar products?

Unlike competing products, this prorga stands out because to its user-friendliness and helpful support staff.

What is your favorite aspect of this product?

Litmus is a great email service since it is simple to use, it can simulate several email clients to identify problems, and it can send competent emails.

What do you dislike most about this product?

It's a fantastic platform overall, but the emulators aren't perfect. We rely on them heavily since they are generally trustworthy.

What recommendations would you give to someone considering this product?

Because of its intuitive interface and spam check function, which provides valuable feedback to customers on how to improve email design, I have no reservations about recommending this software.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Amr E.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Straightforward approach to email marketing

Likeliness to Recommend

10 /10

What differentiates Litmus from other similar products?

It has hundreds of pre-built automations that help you personalize campaigns for each subscriber. There are help guides throughout the platform as you’re getting things set up, plus Litmus's customer support is fast and friendly.

What is your favorite aspect of this product?

The interface is easy to use, intuitive, and includes resources for any questions that come up during the process. It also includes sales automations so our marketing and sales processes work together to earn more revenue.

What do you dislike most about this product?

Need to provide a lot of company information to get an account set up. Though it allows for integrations, it doesn't offer advanced CRM functionalities.

What recommendations would you give to someone considering this product?

Litmus has designed a superior user-friendly platform, making it the best choice for ease of use. Should users experience any problems, there is email support to answer any questions and troubleshoot.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Litmus

What is Litmus?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Litmus Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Litmus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Surveys and Polling Ability to survey customers and gather feedback.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Litmus Reviews

Jagat G.

Really good with lesa complicated email designs

Likeliness to Recommend

Pros

Tucker M.

"Good tool for optimizing email campaigns."

Likeliness to Recommend

Pros

Amr E.

Straightforward approach to email marketing

Likeliness to Recommend

Pros

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Feature Ratings

Segmentation

Email Templates

Campaign Management

Email Delivery

Mobile Optimized

Sales Intelligence & Conversion Rates

Surveys and Polling

Content Authoring

Auto-Responders

Basic Reporting and Analytics

A/B Testing

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Customization

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support