Lightspeed

Lightspeed eCom

Composite Score

5.0 /10

CX Score

4.5 /10

10 Reviews Write a Review

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What is Lightspeed eCom?

Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.

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Lightspeed eCom Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

68 Likeliness to Recommend

54 Plan to Renew

68 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 36%
Negotiation and Contract:: 14%
Conflict Resolution:: 44%
Strategy & Innovation:: 32%
Service Experience:: 39%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+31 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lightspeed eCom?

29% Negative

17% Neutral

54% Positive

Pros

Friendly Negotiation

Cons

Vendor's Interest First
Less Generous
Under Delivered

Feature Ratings

Average 68

Microsite Management

Payment Processing

Content Localization

Order Management

Catalog Management

Predictive Recommendations

Retargeting Capabilities

Content Management

Reporting and Analytics

Integrated Search

Order Portal

Vendor Capability Ratings

Average 67

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Retail POS

Score 6.6

View Lightspeed eCom in this category (opens in a new tab)

Lightspeed eCom Reviews

Jeff M.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Integral To Continues Success

Likeliness to Recommend

9 /10

What differentiates Lightspeed eCom from other similar products?

Lightspeed offers a unique opportunity to train a user on your products before they decide to purchase them - thus combining a training and ecommerce platform into one. No other product on the market comes currently comes close to how well Lightspeed does this. Checkout is also very fluid.

What is your favorite aspect of this product?

The entire thing to be honest. Being able to train the user on your product before they even checkout (and then make that simple) it worth the time and money it took to implement the platform.

What do you dislike most about this product?

The cost and time are a burden when getting into developing and integrating Lightspeed. You need to make sure you're wanting to make the large investment. However, the payoff comes in waves after it's implemented.

What recommendations would you give to someone considering this product?

Do your homework here and make sure that after integration is done that you have an effective way to market and advertise the platform. This is used for wide scale training and checkout where a shortened staff could not physically do it (due to time constraints). It's a way to grow your business faster if you can implement correctly - but make sure you have a concrete plan before you spend the time and money to build it out properly.

Pros

Saves Time
Respectful
Client Friendly Policies
Acts with Integrity

Cons

Leverages Incumbent Status
Less Fair
Vendor's Interest First

Lightspeed eCom

What is Lightspeed eCom?

Company Details

Book a Free Demo Today!

Lightspeed eCom Ratings

68 Likeliness to Recommend

54 Plan to Renew

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+31 Net Emotional Footprint

How much do users love Lightspeed eCom?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Retail POS

Lightspeed eCom Reviews

Jeff M.

Integral To Continues Success

Likeliness to Recommend

Pros

Cons

Feature Ratings

Microsite Management

Payment Processing

Content Localization

Order Management

Catalog Management

Predictive Recommendations

Retargeting Capabilities

Content Management

Reporting and Analytics

Integrated Search

Order Portal

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization