Lightspeed

Lightspeed eCom

Composite Score

5.0 /10

CX Score

4.4 /10

10 Reviews Write a Review

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What is Lightspeed eCom?

Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.

Company Details

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Lightspeed eCom Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

68 Likeliness to Recommend

54 Plan to Renew

68 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 36%
Negotiation and Contract:: 14%
Conflict Resolution:: 44%
Strategy & Innovation:: 32%
Service Experience:: 39%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+30 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lightspeed eCom?

29% Negative

17% Neutral

54% Positive

Pros

Friendly Negotiation

Cons

Vendor's Interest First
Less Generous
Under Delivered

Feature Ratings

Average 68

Microsite Management

Content Localization

Payment Processing

Order Management

Catalog Management

Retargeting Capabilities

Content Management

Predictive Recommendations

Integrated Search

Reporting and Analytics

Order Portal

Vendor Capability Ratings

Average 67

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Retail POS

Score 6.6

View Lightspeed eCom in this category (opens in a new tab)

Lightspeed eCom Reviews

Sarah W.

Role: Industry Specific Role
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use, with regular improvements!

Likeliness to Recommend

9 /10

What differentiates Lightspeed eCom from other similar products?

very user friendly to set up and manage.

What is your favorite aspect of this product?

The simplicity and straightforward ability to use, manage and change within the program.

What do you dislike most about this product?

That I have to pay extra for the ability to use the marketing tools.

What recommendations would you give to someone considering this product?

The ease of setting up and managing the program is top notch!

Pros

Enables Productivity
Security Protects
Continually Improving Product
Reliable

Luis Gerardo T.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, but very limited as a web maker

Likeliness to Recommend

5 /10

What differentiates Lightspeed eCom from other similar products?

It Is very limited and restricts the user a lot from using Lightspeed products. The differentiator is that integrates automatically with Lightspeed POS, which makes catalog management very easy, however, even when it's easy to use, doesn't allow much.

What is your favorite aspect of this product?

That is very easy to use for a not developer user, and its integration with the POS.

What do you dislike most about this product?

The limitations that implies. Forces you to use their own payment gateway and, doesn't have a lot of plug and play functionalities essential for today's ecommerce

What recommendations would you give to someone considering this product?

Ask for a detailed demo before buying!

Pros

Respectful
Caring
Continually Improving Product
Reliable

Cons

Inhibits Innovation
Less Performance Enhancing
Less Productive

Christopher M.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Basic product with little investment in growth

Likeliness to Recommend

4 /10

What differentiates Lightspeed eCom from other similar products?

It brings together an overall nice omnichannel experience.

What is your favorite aspect of this product?

Omnichannel. Cloud focused. Ease of use on ipad.

What do you dislike most about this product?

Unreliability. Numerous outages. Lack of ingenuity and customization. Everything is an add-on. Ridiculously high fees for loyalty SMS texts.....is this 1990?

What recommendations would you give to someone considering this product?

Trial this product. Request a short-term agreement with an out if the product doesn't meet your needs. Be sure what features you need and do a true software selection among its competitors.

Pros

Friendly Negotiation
Trustworthy
Acts with Integrity
Security Protects

Cons

Slower Product Innovation
Less Reliable
Less Efficient Service

Lightspeed eCom

What is Lightspeed eCom?

Company Details

Book a Free Demo Today!

Lightspeed eCom Ratings

68 Likeliness to Recommend

54 Plan to Renew

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+30 Net Emotional Footprint

How much do users love Lightspeed eCom?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Retail POS

Lightspeed eCom Reviews

Sarah W.

Easy to use, with regular improvements!

Likeliness to Recommend

Pros

Luis Gerardo T.

Easy to use, but very limited as a web maker

Likeliness to Recommend

Pros

Cons

Christopher M.

Basic product with little investment in growth

Likeliness to Recommend

Pros

Cons

Feature Ratings

Microsite Management

Content Localization

Payment Processing

Order Management

Catalog Management

Retargeting Capabilities

Content Management

Predictive Recommendations

Integrated Search

Reporting and Analytics

Order Portal

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization