Laiye

Laiye Chatbot

7.9 /10

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details

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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

87 Likeliness to Recommend

2
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

8% Negative

0% Neutral

92% Positive

Pros

Helps Innovate
Trustworthy
Client Friendly Policies
Fair

Feature Ratings

Average 83

Knowledgebase

Learning and Adaptability

Scheduled Availability

Personalized Service

Translation

Multi-channel

Wayfinding

Application Programming Interface

Voice or Text Input

Workflow Processing

Integration With CRM

Vendor Capability Ratings

Average 84

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Also Featured in...

Conversational AI

Score 7.6

View Laiye Chatbot in this category (opens in a new tab)

Laiye Chatbot Screenshots

Laiye Chatbot Videos

Laiye Chatbot Reviews

Ciaran W.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Wonderful product, even better support

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Josefien E.

Role: Sales Marketing
Industry: Transportation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2021

Real partnership !

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

Real dedicated support.

What is your favorite aspect of this product?

Contact with Mindsay team and the working of the back office

What do you dislike most about this product?

Sometimes BackOffice a bit developper minded and not user minded

What recommendations would you give to someone considering this product?

Try it and you'll be convinced.

Pros

Continually Improving Product
Reliable
Trustworthy
Effective Service

Laiye Chatbot

What is Laiye Chatbot?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Laiye Chatbot Ratings

87 Likeliness to Recommend

2 Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Laiye Chatbot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Conversational AI

Laiye Chatbot Screenshots

Mindsay overview

Mindsay channels

Mindsay integrations

Mindsay agent handover

Laiye Chatbot Videos

Customer Service Automation with Mindsay

Laiye Chatbot Reviews

Ciaran W.

Likeliness to Recommend

Pros

Wonderful product, even better support

Likeliness to Recommend

Pros

Josefien E.

Real partnership !

Likeliness to Recommend

Pros

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Feature Ratings

Knowledgebase

Learning and Adaptability

Scheduled Availability

Personalized Service

Translation

Multi-channel

Wayfinding

Application Programming Interface

Voice or Text Input

Workflow Processing

Integration With CRM

Vendor Capability Ratings

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation