Laiye Chatbot Logo
Laiye Chatbot Logo
Laiye

Laiye Chatbot

Composite Score
7.9 /10
CX Score
8.1 /10
Category
Laiye Chatbot
7.9 /10

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details


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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

7% Negative
0% Neutral
93% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 82

Knowledgebase

87

Learning and Adaptability

84

Scheduled Availability

83

Personalized Service

83

Voice or Text Input

82

Multi-channel

81

Wayfinding

81

Translation

80

Workflow Processing

80

Application Programming Interface

80

Integration With CRM

79

Vendor Capability Ratings

Average 82

Business Value Created

83

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Quality of Features

80

Ease of Implementation

80

Laiye Chatbot Reviews

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

A great team eager to help the client

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Caring

Bonnie S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy to use, great product and team!

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

user autonomy on the platform

What is your favorite aspect of this product?

use case builder

What do you dislike most about this product?

custom integrations take time to setup

What recommendations would you give to someone considering this product?

go for it! definitely a top conversational ai platform and a great team to support you

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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