What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Trustworthy
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Learning and Adaptability
Scheduled Availability
Personalized Service
Voice or Text Input
Multi-channel
Wayfinding
Translation
Application Programming Interface
Workflow Processing
Integration With CRM
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Also Featured in...
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Laiye Chatbot Reviews
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Apr 2021
A great team eager to help the client
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
Bonnie S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
Easy to use, great product and team!
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
user autonomy on the platform
What is your favorite aspect of this product?
use case builder
What do you dislike most about this product?
custom integrations take time to setup
What recommendations would you give to someone considering this product?
go for it! definitely a top conversational ai platform and a great team to support you
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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