What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

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Awards & Recognition

Keap won the following awards in the Lead Management category

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

0% Negative
16% Neutral
84% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 88

Lead and Contact Categorization

94

Lead Distribution

92

Lead Generation

89

Interaction Planning

88

Omni-Channel Communication Tracking

87

Analytics and Reporting

87

Lead Scoring

86

Prospect Tracking

84

Data Ingestion and Interoperability

83

Mobile

74

Vendor Capability Ratings

Average 83

Quality of Features

85

Vendor Support

85

Availability and Quality of Training

85

Ease of Implementation

85

Ease of IT Administration

85

Breadth of Features

84

Business Value Created

84

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Keap Reviews

Dinoho N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Keap Review

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

It is good when it comes to lead management and also offers great features for marketing automation

What is your favorite aspect of this product?

I like that Keap is multipurpose It is easy to use and affordable too

What do you dislike most about this product?

Well, Keap is great and no complaints

What recommendations would you give to someone considering this product?

I recommend Keap for lead management and also marketing automation as it is capable of both.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

Ender V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Product ordering & good promotional capabilities

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

Well established online CRM platform with marketing tools. We use keap to manage our customer database. we did email marketing, lead generation, internal forms, email templates and automated campaigns and more. It is the best and worth it. because, everyday they are trying to give the best experience. it provides regular updates with many new features.

What is your favorite aspect of this product?

Customer support was very helpful for the staff when they joined. Not only for the staff but also for the management who provides timely support. I would like to recommend Keap CRM for any business. Clearly without hesitation. At first it will be difficult to adopt a new system. but when it comes to Keap, they will help you get there without any problem.

What do you dislike most about this product?

Maybe more email marketing options although it is optimal, it does not have many tools and lacks updating; I would like to mention that there should be more tutorials/guides and onboarding trainings for users.

What recommendations would you give to someone considering this product?

Automation of all the different Services needed to operate a small business. CRM, phone, in-app/desktop text, email, scheduling, quotes, invoices, online store, payment gateway, Keap is everything you need to run a local business. It's great for helping disorganized entrepreneurs and small business owners simplify and set up their contacts, conversations and customer experiences for quick and easy follow-up.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Jennifer H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Keap is a helpful tool for coordinating sales

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

My entire company now uses Keap. We are able to manage our pipelines, communicate more efficiently through campaigns, and broadcast to and organize our client database by using tags and groups. It has helped us streamline our connection with leads and clients through the use of campaigns, made it easier to provide quotations for large groups of people with the use of targeted broadcasts, and eliminated a lot of wasted time thanks to the use of answer templates.

What is your favorite aspect of this product?

To the point where it is now fundamental to our method of assisting clients, we can't imagine doing without it. After evaluating their current business software, we identify any superfluous or costly programs and help them transition to Keap in their place. Using Keap, we can assist them in transforming their mentalized business strategy and procedures into repeatable, standardized processes that benefit both their customers and their bottom line.

What do you dislike most about this product?

We need more control over how the appointment tool handles availability settings. Despite this, I can easily maintain my current workflow by use KEAP in tandem with other systems thanks to the numerous accessible integrations.

What recommendations would you give to someone considering this product?

By assisting them in automating and efficiently following up on tasks, Keap allows them to free themselves from the endless to-do list. We also demonstrate how to utilize Keap's task list to keep track of non-automatable jobs and keep an eye on approaching due dates.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Continually Improving Product

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