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What is Keap?
Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Lead Generation
Interaction Planning
Omni-Channel Communication Tracking
Analytics and Reporting
Lead Scoring
Prospect Tracking
Data Ingestion and Interoperability
Mobile
Vendor Capability Ratings
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Keap Reviews
Lisa B.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2025
Ease of use, fantastic features, but a bit pricey
Likeliness to Recommend
What differentiates Keap from other similar products?
In my opinion, the ease of use in creating effective marketing funnels is unmatched. I love Keap and have been using it for years.
What is your favorite aspect of this product?
The Funnels and pipelines - both are amazing, and I use them regularly!
What do you dislike most about this product?
In all honestly, the price. However, I will say that with all the features it is work it!
What recommendations would you give to someone considering this product?
Contact me for a demo. I love the product and can help you use it more effectively!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Milena T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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Natalia E.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2024
Keap is a very straightforward CRM platform to use
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap offers a complete solution for those who wants to take marketing to the next level
What is your favorite aspect of this product?
How easy is to automate emails and understand data
What do you dislike most about this product?
email deliverability restrictions to the corporate domains
What recommendations would you give to someone considering this product?
Have a high level of understanding about CRM's, attention to the details and creativity
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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