Kantata Customer Reviews 2025 | SoftwareReviews

Kantata

Composite Score

8.0 /10

CX Score

8.2 /10

107 Reviews Write a Review

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What is Kantata?

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

Company Details

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Awards & Recognition

Kantata won the following awards in the Professional Services Automation category

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Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Kantata Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kantata.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

4
Since last award

98 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 60%
Conflict Resolution:: 79%
Strategy & Innovation:: 69%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kantata?

4% Negative

15% Neutral

81% Positive

Pros

Respectful
Security Protects
Enables Productivity
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 78

Time Management

Security

Resource Management

Auditability

Knowledgebase

Email Synchronization & Tracking

Project Management

Billing

Expense Detail Tracking

Reporting

Process Automation

Vendor Capability Ratings

Average 72

Business Value Created

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Kantata Reviews

Afthab B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Positive Impact on Workflow

Likeliness to Recommend

9 /10

What differentiates Kantata from other similar products?

Kantata has streamlined our process significantly. Its intuitive interface and robust features have made project management more efficient.

What is your favorite aspect of this product?

My favorite aspect is the assignment search functionality. It makes it incredibly easy to quickly gauge consultant availability and workload.

What do you dislike most about this product?

The forecasting capabilities are my least favorite feature. I find it frustrating that I have to rely on external Excel spreadsheets for weekly forecasting, rather than having that functionality integrated within the tool..

What recommendations would you give to someone considering this product?

Take your time to thoroughly learn Kantata and invest heavily in the initial setup. Changes are difficult to implement later, so careful planning is essential.

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Erika S.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

The product enhancements are mind-blowing!

Likeliness to Recommend

10 /10

What differentiates Kantata from other similar products?

The rate of their product enhancements, they way they listen, provide feedback and interact with their customers, they way they problem solve with you makes us come back every year.

What is your favorite aspect of this product?

I'm so looking forward to integrating automations. I have a feeling that's going to earn my love in terms of "topics" very soon as I begin taking the course.

What do you dislike most about this product?

I wish it were more client friendly facing when it comes to the Gantt chart (ie having customizable columns) and I wish the Gantt chart had more options to customize - similar to the look and feel of excel, power point, etc. for internal users

What recommendations would you give to someone considering this product?

This is a one stop shop for running your business. I don't know how we would run it without this software!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Afamefuna N.

Role: Operations
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

This is a fair product at best

Likeliness to Recommend

6 /10

What differentiates Kantata from other similar products?

customization

What is your favorite aspect of this product?

I enjoy the amount of report available due to how customizable this platform is

What do you dislike most about this product?

search engineer is poor

What recommendations would you give to someone considering this product?

This is a good platform to handle most project management needs

Pros

Trustworthy
Client Friendly Policies
Helps Innovate
Continually Improving Product

Kantata

What is Kantata?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Kantata Ratings

82 Likeliness to Recommend

4 Since last award

98 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Kantata?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Auditability All changes to contracts are fully audit-trailed to improve controls

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Reporting Straightforward data storage with ability to create any reports easily.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Kantata Reviews

Afthab B.

Positive Impact on Workflow

Likeliness to Recommend

Pros

Erika S.

The product enhancements are mind-blowing!

Likeliness to Recommend

Pros

Afamefuna N.

This is a fair product at best

Likeliness to Recommend

Pros

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