Kantata Customer Reviews 2025 | SoftwareReviews

Kantata

Composite Score

8.2 /10

CX Score

8.4 /10

96 Reviews Write a Review

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What is Kantata?

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

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Awards & Recognition

Kantata won the following awards in the Professional Services Automation category

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Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Kantata Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kantata.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

97 Plan to Renew

76 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 65%
Conflict Resolution:: 82%
Strategy & Innovation:: 76%
Service Experience:: 79%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kantata?

3% Negative

14% Neutral

83% Positive

Pros

Respectful
Acts with Integrity
Security Protects
Enables Productivity

Feature Ratings

Average 80

Time Management

Security

Resource Management

Auditability

Expense Detail Tracking

Knowledgebase

Project Management

Billing

Reporting

Process Automation

Task Management and Workflow

Vendor Capability Ratings

Average 73

Business Value Created

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Kantata Reviews

Harry K.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Great tool, with room to grow

Likeliness to Recommend

8 /10

What differentiates Kantata from other similar products?

The capabilities you get, the functionality, the breadth of the tool, and the price are at a real sweet spot.

What is your favorite aspect of this product?

The level of detail of our financials and our resourcing, which enables us to drill down into what is and isn't working well

What do you dislike most about this product?

The UI is a bit poor / cumbersome, and the roll out of really useful features can be a bit slow, too

What recommendations would you give to someone considering this product?

This is a great tool to allow you to track revenue, monitor resources, and really give you insight into how you're delivering for your clients. The product releases are frequent but they can be a bit lacking in "wow" factors. The Client Success team are great, though, I've never had a bad CSM, and they will work with you to resolve issues. Overall it's a great tool, and it has room to grow

Pros

Enables Productivity
Caring
Respectful
Includes Product Enhancements

Alexander K.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Large, solid and reliable, but tired

Likeliness to Recommend

8 /10

What differentiates Kantata from other similar products?

Close integration with Salesforce, if you're using that or intend to. Scales very well, suitable for very large organisations.

What is your favorite aspect of this product?

I trust the numbers it generates, and in our tenure have encountered only a handful of genuine bugs.

What do you dislike most about this product?

UI is sluggish and outdated. There's been no material improvements to the platform in the past couple of years and the focus of R&D recently seems to have been on adding surveys (not sure who asked for this) which seems odd when it is being left behind in the UI/usability stakes by other SaaS products on the market.

What recommendations would you give to someone considering this product?

If you need to manage large amounts of users and data and/or would benefit from the close connection with Salesforce CRM it's a good fit. Client services are superb, support is infuriating (but always super polite). Also seems to be quite customisable, if you have bespoke requirements.

Pros

Respectful
Friendly Negotiation
Trustworthy
Caring

Cons

Slower Product Innovation
Inhibits Innovation
Less Effective Service

Gabe F.

Role: Finance
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

inferior to monday.,com in project management

Likeliness to Recommend

6 /10

What differentiates Kantata from other similar products?

Time tracking, reporting, and expense tracking are excellent, for that reason we haven't switched to monday.com where we do our project management

What is your favorite aspect of this product?

Time tracking is straightforward

What do you dislike most about this product?

often complicated or unintuitive features and navigation. I wish there were a UX overhaul to the software to make it comparable and competitive with other project management and financial softwares

What recommendations would you give to someone considering this product?

If you're looking for time tracking, expense tracking, and reporting then this product is reliable and effective.

Pros

Reliable
Caring
Respectful
Continually Improving Product

Cons

Commodity Features

Kantata

What is Kantata?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Kantata Ratings

83 Likeliness to Recommend

3 Since last award

97 Plan to Renew

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Kantata?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Auditability All changes to contracts are fully audit-trailed to improve controls

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Reporting Straightforward data storage with ability to create any reports easily.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Kantata Reviews

Harry K.

Great tool, with room to grow

Likeliness to Recommend

Pros

Alexander K.

Large, solid and reliable, but tired

Likeliness to Recommend

Pros

Cons

Gabe F.

inferior to monday.,com in project management

Likeliness to Recommend

Pros

Cons

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Feature Ratings

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Process Automation

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Vendor Capability Ratings

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