Kantata Customer Reviews 2025 | SoftwareReviews

Kantata

Composite Score

8.2 /10

CX Score

8.4 /10

97 Reviews Write a Review

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What is Kantata?

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

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Awards & Recognition

Kantata won the following awards in the Professional Services Automation category

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Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Kantata Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kantata.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

98 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 65%
Conflict Resolution:: 83%
Strategy & Innovation:: 75%
Service Experience:: 79%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kantata?

3% Negative

13% Neutral

84% Positive

Pros

Respectful
Acts with Integrity
Security Protects
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 80

Time Management

Security

Resource Management

Auditability

Knowledgebase

Expense Detail Tracking

Billing

Project Management

Reporting

Process Automation

Task Management and Workflow

Vendor Capability Ratings

Average 73

Business Value Created

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Customization

Kantata Reviews

Afamefuna N.

Role: Operations
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

This is a fair product at best

Likeliness to Recommend

6 /10

What differentiates Kantata from other similar products?

customization

What is your favorite aspect of this product?

I enjoy the amount of report available due to how customizable this platform is

What do you dislike most about this product?

search engineer is poor

What recommendations would you give to someone considering this product?

This is a good platform to handle most project management needs

Pros

Trustworthy
Client Friendly Policies
Helps Innovate
Continually Improving Product

Jennifer M.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Kantata is a great tool for our business.

Likeliness to Recommend

9 /10

What differentiates Kantata from other similar products?

I don't have experience with too many other products, but I find that for the most part, Kantata is very user friendly compared to other systems that I've used. It is generally easy to make needed changes. I love the invoicing module. The resource tracking works well. It's just a very solid product overall.

What is your favorite aspect of this product?

My favorite aspect is the account support. Our account manager has been nothing short of wonderful for the entire time we've worked together, which is about 5 years. He is so supportive and easy to interact with, and is great about informing us about upcoming product changes and updates, of which there are many! I'm impressed with the product improvements that are regularly being rolled out.

What do you dislike most about this product?

The expenses feature is the only thing that I truly don't like about Kantata. I'd like to see the ability for administrators to make changes when there are errors on expense submissions. I'd like there to be a way to mark expenses as paid. The two part submission process is a regular hurdle. It just doesn't work in a way that is helpful.

What recommendations would you give to someone considering this product?

Kantata is a great choice for a solid product with amazing product development and customer support. We are glad that we made the move, and we have no plans to move away from Kantata, and we're looking forward to seeing how it progresses with time!

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Karla V. N.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Key to Unified Project and Resource Management

Likeliness to Recommend

9 /10

What differentiates Kantata from other similar products?

Kantata SX is specifically designed for professional services organizations, addressing their unique needs

What is your favorite aspect of this product?

The platform's unified data model which aligns business data, client project data, and workforce data.

What do you dislike most about this product?

There are a number of features that we as a client and partners would love Kantata to implement in future releases. There is alwasys room for improvement and more flexibility and robustness around Porject Plans is key.

What recommendations would you give to someone considering this product?

Do your due diligence, an implementation which does not allocate the correct subject matter experts and aims for a unified goal won't succeed.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Respectful

Kantata

What is Kantata?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Kantata Ratings

83 Likeliness to Recommend

3 Since last award

98 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Kantata?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Auditability All changes to contracts are fully audit-trailed to improve controls

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Billing Includes invoice management, time capture, and expense tracking.

Project Management Plan all resources needed to execute projects

Reporting Straightforward data storage with ability to create any reports easily.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Kantata Reviews

Afamefuna N.

This is a fair product at best

Likeliness to Recommend

Pros

Jennifer M.

Kantata is a great tool for our business.

Likeliness to Recommend

Pros

Karla V. N.

Key to Unified Project and Resource Management

Likeliness to Recommend

Pros

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Feature Ratings

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