Quest Software

KACE Systems Management Appliance

Composite Score

5.9 /10

CX Score

5.5 /10

7 Reviews Write a Review

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What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details

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KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

75 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

7% Negative

31% Neutral

62% Positive

Pros

Effective Service
Saves Time
Helps Innovate
Trustworthy

Cons

Commodity Features
Charges for Enhancements
Security Frustrates

Feature Ratings

Average 69

Network Configuration Management

100

Network Mapping

100

Applications Monitoring

Patching Automation

Cloud Monitoring

Capacity Management

Automated Remediation

Centralized Dashboard

Storage Monitoring

Access Rights Management

Auto-Discovery

Vendor Capability Ratings

Average 76

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Also Featured in...

IT Asset Management - Midmarket

Score 6.0

View KACE Systems Management Appliance in this category (opens in a new tab)

KACE Systems Management Appliance Reviews

Adrian L.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy deployment

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

The security of the appliance, being a FreeBSD OS, reduces the possibility of suffering an attack. It does not depend on active directory. light agent.

What is your favorite aspect of this product?

It is very fast to implement

What do you dislike most about this product?

Does not have real-time monitoring

What recommendations would you give to someone considering this product?

It is a virtual appliance and can work on-premise or SaaS

Pros

Effective Service
Saves Time
Helps Innovate
Continually Improving Product

Cons

Commodity Features

Derek A.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use, deploy. Simple and effective

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

Simplicity, much simpler and far cheaper than SCCM for example. Obviously not as feature rich but configuration was significantly easier

What is your favorite aspect of this product?

Simplicity, Configuration and packaging of applications was simple. Great, flexible reporting

What do you dislike most about this product?

Colour scheme of the interface

What recommendations would you give to someone considering this product?

Really analyse what you need the product to do. It has a lot of features but it is not as flexible as more expensive products on the market

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Brandon J.

Role: Information Technology
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

Good stuff but you pay for it

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

My last company developed a help desk internally. KACE has some good features like SAML, administration console, etc. Support is pretty decent

What is your favorite aspect of this product?

SAML login

What do you dislike most about this product?

Cost is more than competitors (is what my boss said)

What recommendations would you give to someone considering this product?

If you want a one-and-done type system

Pros

Helps Innovate
Trustworthy
Efficient Service
Caring

KACE Systems Management Appliance

What is KACE Systems Management Appliance?

Company Details

Need Assistance?

KACE Systems Management Appliance Ratings

80 Likeliness to Recommend

75 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+55 Net Emotional Footprint

How much do users love KACE Systems Management Appliance?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Patching Automation The automated deployment and installation of server patches

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Storage Monitoring Monitor storage performance and capacity.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Auto-Discovery Automate discovery of systems and assets on your network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

IT Asset Management - Midmarket

KACE Systems Management Appliance Reviews

Adrian L.

Easy deployment

Likeliness to Recommend

Pros

Cons

Derek A.

Easy to use, deploy. Simple and effective

Likeliness to Recommend

Pros

Brandon J.

Good stuff but you pay for it

Likeliness to Recommend

Pros

Feature Ratings

Network Configuration Management

Network Mapping

Applications Monitoring

Patching Automation

Cloud Monitoring

Capacity Management

Automated Remediation

Centralized Dashboard

Storage Monitoring

Access Rights Management

Auto-Discovery

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration