KACE Systems Management Appliance Logo
KACE Systems Management Appliance Logo
Quest Software

KACE Systems Management Appliance

Composite Score
6.0 /10
CX Score
5.9 /10
Category
KACE Systems Management Appliance
6.0 /10

What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details


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KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KACE Systems Management Appliance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

68 Likeliness to Recommend

62 Plan to Renew

58 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

18% Negative
20% Neutral
62% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Transparent

Cons

  • Commodity Features
  • Less Inspiring
  • Slower Product Innovation

Feature Ratings

Average 61

Software Recognition Library

70

Software Usage Metering

68

Decentralized Management

65

End to End Lifecycle Management

62

Advanced License Management

62

Integrated Discovery

61

Analytics and Reporting

59

Cloud License Management

58

Data Import Export and Aggregation

57

Financial Analysis

42

Vendor Capability Ratings

Average 64

Ease of Implementation

70

Vendor Support

69

Business Value Created

67

Breadth of Features

66

Usability and Intuitiveness

64

Availability and Quality of Training

63

Ease of Customization

62

Ease of Data Integration

62

Ease of IT Administration

62

Product Strategy and Rate of Improvement

61

Quality of Features

59

KACE Systems Management Appliance Reviews

Derek A.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use, deploy. Simple and effective

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

Simplicity, much simpler and far cheaper than SCCM for example. Obviously not as feature rich but configuration was significantly easier

What is your favorite aspect of this product?

Simplicity, Configuration and packaging of applications was simple. Great, flexible reporting

What do you dislike most about this product?

Colour scheme of the interface

What recommendations would you give to someone considering this product?

Really analyse what you need the product to do. It has a lot of features but it is not as flexible as more expensive products on the market

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2021

KACE - Basic helpdesk ticket system; priced right

Likeliness to Recommend

6 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Slower Product Innovation
  • Commodity Features
  • Under Delivered

abhishek m.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Superb Product

Likeliness to Recommend

10 /10

What differentiates KACE Systems Management Appliance from other similar products?

Patching methods are too simple

What is your favorite aspect of this product?

There isn't any need to monitor continuously to check the patching status. It completes in given displayed time.

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Best Patch tool to go for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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