KACE Systems Management Appliance Logo
KACE Systems Management Appliance Logo
Quest Software

KACE Systems Management Appliance

Composite Score
6.0 /10
CX Score
5.9 /10
Category
KACE Systems Management Appliance
6.0 /10

What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details


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KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KACE Systems Management Appliance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

68 Likeliness to Recommend

62 Plan to Renew

58 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

18% Negative
20% Neutral
62% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Transparent

Cons

  • Commodity Features
  • Less Inspiring
  • Slower Product Innovation

Feature Ratings

Average 61

Software Recognition Library

70

Software Usage Metering

68

Decentralized Management

65

End to End Lifecycle Management

62

Advanced License Management

62

Integrated Discovery

61

Analytics and Reporting

59

Cloud License Management

58

Data Import Export and Aggregation

57

Financial Analysis

42

Vendor Capability Ratings

Average 64

Ease of Implementation

70

Vendor Support

69

Business Value Created

67

Breadth of Features

66

Usability and Intuitiveness

64

Availability and Quality of Training

63

Ease of Customization

62

Ease of Data Integration

62

Ease of IT Administration

62

Product Strategy and Rate of Improvement

61

Quality of Features

59

KACE Systems Management Appliance Reviews

Robert T.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

It does everything... Just poorly.

Likeliness to Recommend

3 /10

What differentiates KACE Systems Management Appliance from other similar products?

There is nothing that kace innovates to put it ahead of a similar product.

What is your favorite aspect of this product?

It's very cheap compared to other products. You get what you pay for.

What do you dislike most about this product?

Managing this from the System Administrative perspective is frustrating. Nothing is where you expect it to be and the terminology and methodology for almost everything is unintuitive.

What recommendations would you give to someone considering this product?

Do not use this product. It's price may incentivize you but the amount of time that will be committed to implementation, administration, and use will quickly override and potential savings.

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Commodity Features

Aaron M.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Lots of features, but fails to execute

Likeliness to Recommend

5 /10

What differentiates KACE Systems Management Appliance from other similar products?

Kace is your typical all in one solution where they really do have something for every piece of IT Systems Management. They pride themselves on being that end all system for IT support.

What is your favorite aspect of this product?

Their document library and user base to help create scripts and figure out how to fix a random bug is far superior to most products out there today.

What do you dislike most about this product?

The ability to create reports is non existent. They have some built in reports, but you will be spending hours if not weeks creating custom scripts which are the backend to the reports and even then it's not user friendly at all. You will never present these reports to any IT leadership board. Likewise the agents are extremley buggy and disconnect all the time from computers. One day they work and the next they are offline for weeks and require a reinstall for no reason.

What recommendations would you give to someone considering this product?

If the price is right and the company size is below 250 users this could be the right product for you. As you start to grow it requires more and more hands on implimentation even after the initial rollout and you will be needing to have a Kace only IT staff member full time to fix the issues and support requests you run into.

Pros

  • Acts with Integrity
  • Unique Features
  • Efficient Service
  • Respectful

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Inhibits Innovation

Adrian L.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy deployment

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

The security of the appliance, being a FreeBSD OS, reduces the possibility of suffering an attack. It does not depend on active directory. light agent.

What is your favorite aspect of this product?

It is very fast to implement

What do you dislike most about this product?

Does not have real-time monitoring

What recommendations would you give to someone considering this product?

It is a virtual appliance and can work on-premise or SaaS

Pros

  • Effective Service
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Cons

  • Commodity Features

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